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Extended Stay America logo

Hotel Operations Manager

Providence, RI, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Flexible
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Benefits

weekly pay
Competitive wages
A supportive working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Company-paid Basic Life and AD&D Insurance
Company-paid long term disability insurance
Optional employee paid benefits
401(k) savings plan
Paid Time Off
Employee assistance program
discount programs

Job Description

This opportunity is with a distinguished hotel that prides itself on delivering exceptional guest experiences and maintaining high standards of hospitality. The hotel is dedicated to fostering a welcoming and professional atmosphere for both guests and employees, ensuring that each visit is memorable and in line with the brand's reputation for excellence. The environment is dynamic and requires a leader who is passionate about customer service and effective team management to maintain and enhance these standards. This establishment operates in the hospitality industry offering various guest comforts and services requiring meticulous attention to detail and a strong commitment to operational... Show More

Job Requirements

  • At least three years of hospitality management experience
  • Valid driver's license
  • Successful motor vehicle check

Job Qualifications

  • At least three years of hospitality management experience
  • Strong focus on customer service
  • Valid driver's license
  • Successful motor vehicle check
  • 2-year degree preferred
  • Basic computer and software skills including email and spreadsheets
  • Able to manage multiple projects and meet deadlines
  • Experience in effectively managing staff
  • Conversational Spanish is beneficial

Job Duties

  • Demonstrate unwavering commitment to delivering the finest guest experience
  • Effectively resolve guest-related issues in line with company goals
  • Ensure guest rooms and public areas uphold the highest cleanliness standards
  • Conduct daily inspections of rooms and common areas to ensure they are ready for guests
  • Manage brand standards with a focus on continuous improvement
  • Oversee the recruitment, interviewing, and hiring processes of new associates
  • Provide comprehensive onboarding and ongoing training for new team members, ensuring compliance with training standards

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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