Hotel Operations Manager

Providence, RI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Benefits

weekly pay

Competitive wages

A supportive working environment

employee recognition programs

Medical insurance

Dental Insurance

Vision Insurance

flexible spending accounts

Company-paid Basic Life and AD&D Insurance

Company-paid long term disability insurance

Optional employee paid benefits

401(k) savings plan

Paid Time Off

Employee assistance program

discount programs

Job Description

This opportunity is with a distinguished hotel that prides itself on delivering exceptional guest experiences and maintaining high standards of hospitality. The hotel is dedicated to fostering a welcoming and professional atmosphere for both guests and employees, ensuring that each visit is memorable and in line with the brand's reputation for excellence. The environment is dynamic and requires a leader who is passionate about customer service and effective team management to maintain and enhance these standards. This establishment operates in the hospitality industry offering various guest comforts and services requiring meticulous attention to detail and a strong commitment to operational excellence.

The role of Hotel Operations Manager is a critical leadership position within this hotel. The manager will be responsible for overseeing daily operations while maintaining the integrity of the brand standards and ensuring guest satisfaction remains paramount. This position focuses on balancing operational efficiency, employee management, and guest experience to drive the hotel's success. The Hotel Operations Manager will supervise team performance, manage budgeting and inventory, and uphold cleanliness and safety standards in guest rooms and public areas. They will play an essential role in recruiting, hiring, and training employees, fostering a supportive and motivated workplace, facilitating communication, and handling administrative duties to meet financial and service goals. This individual must be a strategic thinker, an effective communicator, and a problem solver who can navigate the complexities of hotel operations and contribute to market growth through competitive analysis and lead generation. The position offers competitive wages, comprehensive medical benefits, paid time off, and opportunities for professional growth. This is a full-time leadership role where experience in hospitality management, customer service, and team collaboration is necessary to excel and succeed in a fast-paced hotel environment.

Job Requirements

At least three years of hospitality management experience
Valid driver's license
Successful motor vehicle check

Job Qualifications

At least three years of hospitality management experience
Strong focus on customer service
Valid driver's license
Successful motor vehicle check
2-year degree preferred
Basic computer and software skills including email and spreadsheets
Able to manage multiple projects and meet deadlines
Experience in effectively managing staff
Conversational Spanish is beneficial

Job Duties

Demonstrate unwavering commitment to delivering the finest guest experience
Effectively resolve guest-related issues in line with company goals
Ensure guest rooms and public areas uphold the highest cleanliness standards
Conduct daily inspections of rooms and common areas to ensure they are ready for guests
Manage brand standards with a focus on continuous improvement
Oversee the recruitment, interviewing, and hiring processes of new associates
Provide comprehensive onboarding and ongoing training for new team members, ensuring compliance with training standards