Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Employee wellness programs
Job Description
Our esteemed hospitality company operates a luxury hotel resort that is dedicated to delivering outstanding guest experiences through exceptional service and innovative operational management. As leaders in the hospitality industry, we pride ourselves on maintaining high-quality standards across all functions, from front desk operations to guest services, ensuring our guests receive the finest experience during their stay. Our hotel is strategically located and attracts a diverse clientele, including business travelers and vacationers, offering a full spectrum of amenities designed for comfort and convenience.
We are currently seeking a highly skilled and motivated professional to join our team in a pivot... Show More
We are currently seeking a highly skilled and motivated professional to join our team in a pivot... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum of three years supervisory experience in a hotel or resort setting
- Proven track record in guest service standards development and evaluation
- Strong technical skills with property management systems
- Availability to work varied shifts including weekends and holidays
- Excellent communication skills in English, both verbal and written
- Maintain professional appearance and demeanor at all times
Job Qualifications
- Three or more years hotel operations supervisory experience in a major hotel resort
- Previous experience in developing, implementing and evaluating guest service standards
- Possess technical knowledge of property management systems
- Ability to develop solutions to maximize the effectiveness of the department
- Ability to work varied shifts including weekend and holidays
- Effective communication skills in English, both verbal and written
- Professional appearance and demeanor
Job Duties
- Use extensive knowledge of the hospitality industry to solve complex operational problems
- Focus on removing barriers and or procedures which obstruct or prevent quality guest service
- Evaluate employee performance and provide immediate feedback to improve productivity and recognize positive performance
- Implement rate changes to maximize hotel revenues
- Closely monitor occupancy rates and demand forecasts, making recommendations concerning current and future rates
- Conduct frequent inspections of the Lobby to ensure property quality standards are maintained
- Participate in developing the property's marketing strategies to increase volume and market share
- Work closely with department supervisors to coach, identify and or resolve inefficient operations
- Inform supervisors of problems which affect the operation of the department
- Assist in developing short and long-range departmental objectives
- Monitor achievement of objectives and prepare status reports for review by supervisor and senior management
- Provide empowerment guidelines for department employees
- Establish boundaries of employee responsibilities and authority
- Document and notify the Executive Director of Guest Services of any problems which may impact the achievement of current and future departmental objectives
- Prepare, meet or exceed monthly and or annual departmental budgets along with providing supporting documentation when necessary
- Prepare justifications for budgets variations and projected increases for new projects
- Ensure department operations manual is kept current and accurately reflects the duties and functions of assigned employees
- Stay current and abreast with the latest in industry equipment and techniques
- Maintain the highest level of customer service in each department
- Responsible for the day to day operation of the Front Desk and Room Reservations
- Perform all duties as deemed necessary for the success of the department
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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