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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Free Employee Meals
Discounted hotel room nights
Medical insurance
Dental Insurance
Vision Insurance
retirement savings plan
Professional Development
Job Description
Royal Palms Resort & Spa, part of the prestigious Hyatt Unbound Collection, stands as a beacon of luxury and refined hospitality in the vibrant hospitality landscape. This resort combines Mediterranean-inspired architecture with lush landscaping and impeccable service, delivering an unforgettable experience to its discerning guests. Known for its elegant ambiance, exquisite amenities, and personalized service, Royal Palms Resort & Spa offers a perfect blend of comfort and sophistication that appeals to travelers seeking both relaxation and luxury. The resort is an integral part of Hyatt's global brand, which is synonymous with quality and guest satisfaction in the hotel industry. Whether... Show More
Job Requirements
- minimum high school diploma or equivalent
- previous experience in luxury hospitality or similar roles preferred
- strong organizational and multitasking abilities
- excellent communication skills both written and verbal
- proficiency or willingness to learn hotel operation systems such as opera cloud or micros
- ability to maintain professionalism and service-oriented attitude
- availability to work flexible hours including weekends and holidays
- proof of eligibility to work in the united states
- successful completion of a background check
Job Qualifications
- previous experience in luxury hospitality front office or administrative operations preferred
- strong organizational skills with exceptional attention to detail
- professional communication skills both written and verbal
- ability to multitask in a fast-paced guest-focused environment
- proficiency with hotel systems opera cloud micros or similar platforms is a plus
- a polished service-oriented demeanor aligned with luxury brand standards
- open availability including working weekends and holidays when business dictates
Job Duties
- manage and monitor key hotel systems including email teams zingle tock resortpass opera cloud amenity tracker medallia and colleague advantage to support smooth daily operations
- maintain and update operational reporting logs such as lost and found records daily operational reviews and group resume recaps
- serve as a primary point of contact for guest inquiries via phone and email delivering polished concierge-style service
- support the food and beverage team with guest receipt requests check adjustments restaurant reservation assistance and preparation of private dining menu print-outs
- review and process VIP and special-category reservations ensuring all communication notes preferences and special requests are accurately completed
- audit upcoming arrivals and ensure all guest preferences amenities and special instructions are properly documented and communicated to relevant departments
- assist front desk concierge and valet teams as needed to ensure seamless guest service and operational flow
- oversee administrative tasks such as maintaining inventory of guest maps welcome letters and other printed materials to ensure they are consistently stocked and presentation-ready
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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