Hotel Night Manager

Sacramento, CA, USA|

Job Overview

Compensation

Type:

Hourly

Rate:

Range $18.00 - $26.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Diversity and inclusion initiatives

Job Description

Kimpton Hotels & Restaurants is a renowned boutique hotel brand recognized for its heartfelt approach to hospitality, emphasizing genuine human connections and a welcoming work environment. Founded in 1981 in San Francisco by Bill Kimpton, the brand challenged the traditional impersonal and generic hotel industry standards by creating vibrant, personal spaces where both guests and employees feel connected and valued. With a culture rooted in creativity, self-leadership, and inclusivity, Kimpton fosters an environment where individuality and diverse backgrounds are not just accepted but celebrated. This entrepreneurial spirit has cultivated an exciting, empowering, and unique atmosphere that consistently delivers exceptional guest... Show More

Job Requirements

Prior supervisory experience preferred
Ability to work independently with excellent decision-making skills
Ability to diplomatically deal with difficult situations and people
Experience with Opera hotel management software
Proficiency in Microsoft Office Suite
Strong communication and leadership skills
Ability to manage budgets and staffing

Job Qualifications

Experience in a supervisory role
Strong decision-making skills
Ability to work independently
Diplomatic skills in handling difficult situations and people
Experience with Opera hospitality software
Proficiency in Microsoft Office Suite
Strong leadership and mentoring abilities

Job Duties

Provide quality guest service within hotel management guidelines
Lead all Front Office operations including Front Desk, IRD, Bell, Door, and Night Audit
Set and maintain a high level of guest service
Provide support and mentorship for team members
Assist with employee scheduling, mentoring, and coaching
Address and communicate any issues during Night Audit shifts
Meet or exceed service levels in the Mystery Shopper Survey
Maintain guest ledger and guest comment card return ratios
Monitor and maintain operational supplies
Manage payroll and expense budgets effectively
Supervise duties performed by employees
Assist in building employee schedules
Mentor, coach, and counsel employees using proper documentation
Ensure employees are posted at required stations and complete essential duties
Manage sick calls and tardiness by finding coverage
Train and monitor service levels provided by employees
Ensure compliance with cash and credit handling procedures

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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