Hotel Night Manager

Sacramento, CA, USA|

Job Overview

Compensation

Type:

Hourly

Rate:

Range $18.00 - $26.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee wellness programs

Job Description

Kimpton Hotels is a pioneering boutique hotel brand known for its heartfelt approach to hospitality. Founded in 1981 in San Francisco by Bill Kimpton, the company rebelled against the conventional, impersonal hotel experience and set a new standard where genuine human connections are at the core of its service philosophy. This approach not only improves the experiences of guests but also fosters a positive and supportive environment for employees. The company culture embraces diversity, creativity, and self-leadership, encouraging team members to bring their authentic selves to work. This inclusive environment celebrates varied backgrounds, talents, and perspectives, fostering a unique workplace... Show More

Job Requirements

High school diploma or equivalent
prior supervisory experience preferred
excellent decision making and independent work ability
strong interpersonal and conflict resolution skills
proficiency in Opera and Microsoft Office Suite
ability to manage multiple priorities and workflow
excellent communication skills

Job Qualifications

Prior experience working in a supervisory role is preferred
ability to work independently with excellent decision making skills
ability to diplomatically deal with difficult situations and people
experience with Opera reservations system
proficiency in Microsoft Office Suite

Job Duties

Provide quality guest service within guidelines specified by hotel management
lead all Front Office operations including Front Desk, IRD, Bell, Door, and Night Audit
set and maintain high levels of guest service
provide support and mentorship to the team
assist with employee scheduling and managing attendance
address and communicate issues during Night Audit shifts
meet or exceed service levels in Mystery Shopper Surveys
manage guest ledger and comment card return ratios
monitor and maintain operational supplies
meet or come in under payroll and expense budgets
supervise all employee duties
mentor, coach, and counsel employees using proper documentation
ensure employees complete essential duties before departure
manage sick calls and tardiness by finding appropriate coverage
ensure accurate cash and credit handling procedures are followed
responsible for training and daily monitoring of employee service levels

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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