Hotel Night Auditor

Omaha, NE, USA|Onsite

Job Overview

Compensation

Hourly

Range $14.00 - $18.75

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

DailyPay

401k

Paid training

Paid PTO

Referral program

Employee Discounts

Job Description

Kinseth Hotel Corporation is a renowned hospitality company known for its commitment to providing exceptional guest experiences across its portfolio of hotels and restaurants. With a strong reputation for quality service and community engagement, the company focuses on maintaining high standards in all areas of its operations, including customer service, cleanliness, and guest safety. Established as a leading player in the hospitality industry, Kinseth Hotel Corporation continues to expand its footprint, offering a range of lodging and dining options tailored to meet diverse customer needs. The company emphasizes a culture of professionalism, teamwork, and continuous improvement, making it a preferred employer for individuals aiming to build a rewarding career in hospitality.

The Front Desk Agent role at Kinseth Hotel Corporation is pivotal in ensuring guests receive a warm welcome and efficient service throughout their stay. This position is ideal for individuals passionate about delivering excellent customer service in a dynamic hotel environment. The Front Desk Agent is responsible for greeting guests, managing reservations, issuing room keys, and acting as the hotel manager on duty when necessary. This role demands high attention to detail and excellent communication skills to balance accounts, execute night audit procedures, and ensure guest satisfaction. Additionally, the agent handles various administrative tasks such as sorting mail, processing payments, and maintaining security protocols to guarantee a safe and pleasant environment for all guests. The ability to manage multiple responsibilities with a friendly and professional demeanor is essential in this role. Emphasizing teamwork, the Front Desk Agent collaborates with housekeeping and other departments to address guest requests and resolve issues promptly. This full-time position offers a competitive salary along with comprehensive benefits after 60 days, including health, dental, and vision insurance, 401(k), and paid time off. Paid training is provided to equip the candidate with the necessary knowledge and skills to excel in the role. Overall, this position offers an excellent opportunity to join a respected hotel corporation dedicated to excellence in hospitality and guest service.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Ability to work overnight shifts and stay alert throughout
Excellent verbal communication skills
Basic computer proficiency
Ability to follow safety and security procedures
Must be able to lift and/or move up to 50 pounds
Willingness to follow company policies and standards
Professional appearance and punctuality
Ability to handle multiple tasks simultaneously.

Job Qualifications

High school diploma or equivalent
Previous experience in front desk or customer service roles preferred
Strong communication and interpersonal skills
Ability to handle cash and balance accounts accurately
Competency with hotel management software and computer systems
Ability to work independently and as part of a team
Basic knowledge of emergency procedures and guest safety protocols
Strong organizational skills and attention to detail
Ability to remain calm under pressure and resolve guest issues effectively.

Job Duties

Greets guests, registers guests, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner
Acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction
Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits
Resets system for the next business day
Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely
Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines
Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
Date stamps, sorts, and racks incoming mail, faxes and messages
Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner
Answers inquiries pertaining to hotel services
registration of guests
and local attractions and provides travel directions
Accurately checks out guests and communicates departures with housekeeping staff
Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures
Makes, confirms and cancels reservations via telephone, computer and in writing
Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures
Posts charges such as hotel room, food, liquor, or telephone to ledger
Deposits guests' valuables in hotel safe or safe deposit box
Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained
Maintains the cleanliness and organization of the hotel lobby and front desk area
Washes, folds and properly stores laundry (depending on business unit).