Hotel Night Auditor

Lincoln, NE, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $18.00

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid training

Paid PTO

Referral program

Employee Discounts

Job Description

Kinseth Hotel Corporation is a well-established hospitality company that manages a portfolio of hotels and restaurants. Known for its commitment to delivering exceptional guest experiences, Kinseth Hotel Corporation emphasizes high standards of customer service, hospitality, and employee engagement. The company creates an inclusive and friendly work environment that supports professional growth and development for its team members. With multiple locations offering a range of amenities and services, Kinseth Hotel Corporation continues to be a trusted name in the hotel industry, recognized for quality and service excellence. Employees benefit from a comprehensive package of health and wellness programs, competitive salaries, and opportunities for advancement within the hospitality sector.

This role is for a Front Desk Agent at one of Kinseth Hotel Corporation's hotel properties. The position is hourly, paying $18.00 an hour, and includes a rotating weekend schedule with three 9-hour shifts. The Front Desk Agent is the face of the hotel, responsible for providing excellent customer service to guests throughout their stay. This position involves greeting guests, managing reservations, issuing room keys, and ensuring smooth check-in and check-out processes. As the initial point of contact, the agent plays a key role in creating a welcoming atmosphere and supporting guest satisfaction.

The Front Desk Agent also acts as the manager on duty during their shift, ensuring that the hotel's operational standards and guest services are maintained. This includes addressing guest concerns, managing emergency procedures, and handling financial transactions accurately. The role requires attention to detail in balancing accounts, processing payments, and conducting night audit procedures to ensure accurate reporting and financial controls.

Additionally, the position involves communicating effectively with other hotel departments to address guest requests and maintain the cleanliness and organization of the lobby and front desk areas. Employees in this role must adhere to all company policies, including dress code, safety standards, and performance expectations, ensuring a professional image is maintained at all times.

The physical demands of this position require the employee to be alert and active during overnight shifts, possess the ability to stand, walk, and lift up to 50 pounds as needed, and use fine motor skills for computer tasks and communication. Kinseth Hotel Corporation provides health, dental, vision, and other benefits after 60 days of employment, along with 401k retirement plans, paid training, paid time off, and a referral program. Employees also receive discounts at all Kinseth Hotel Corporation hotels and restaurants, promoting a positive and rewarding workplace experience for team members.

Job Requirements

High school diploma or equivalent
Previous customer service experience preferred
Ability to work three 9-hour shifts including alternating weekends
Ability to lift and/or move up to 50 pounds
Ability to stand, walk and maintain alertness throughout the shift
Basic computer skills
Ability to follow KHC policies and procedures
Ability to maintain a professional image
Willingness to work night shifts
Strong communication skills
Ability to handle cash and balance accounts accurately

Job Qualifications

High school diploma or equivalent
Previous experience in hotel front desk or customer service preferred
Strong communication and interpersonal skills
Ability to handle cash transactions accurately
Proficient in basic computer applications
Ability to stand and walk for extended periods
Ability to work night shifts including overnights
Knowledge of hotel management software is a plus
Ability to remain calm under pressure and solve problems efficiently

Job Duties

Greet guests, register guests, suggestively sell hotel rooms, issue room keys, assign rooms to guests, set wake up calls in an efficient, warm and friendly manner
Act as hotel manager on duty and follow prescribed MOD procedures on communication, emergency procedures and guest satisfaction
Enter daily changes and balance accounts such as guest, house, guest tray, city ledger and advance deposits, reset system for the next business day
Ensure night audit procedures are completed accurately and timely
Enter information and print night audit reports per night audit guidelines
Ensure guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
Date stamp, sort, and rack incoming mail, faxes and messages
Record and communicate guest special requests and problems to appropriate departments and ensure timely resolution
Answer inquiries about hotel services, guest registration, local attractions and provide travel directions
Accurately check out guests and communicate departures with housekeeping staff
Compute bill, collect payment, make change for guests and make deposits according to KHC cash handling procedures
Make, confirm and cancel reservations via telephone, computer and in writing
Answer and route internal and external phone calls in an articulate, friendly manner
Post charges such as hotel room, food, liquor, or telephone to ledger
Deposit guests' valuables in hotel safe or safe deposit box
Maintain the shift-to-shift log for proper communication
Maintain the cleanliness and organization of the hotel lobby and front desk
Wash, fold and properly store laundry depending on business unit