Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.50
Work Schedule
Night Shifts
Benefits
Competitive wages
Health Insurance
Dental Insurance
Vision Insurance
Daily Pay
401k
Paid training
Paid PTO
Referral program
Employee Discounts
Job Description
Kinseth Hotel Corporation (KHC) is a well-established hospitality company renowned for its dedication to delivering exceptional guest experiences across its portfolio of hotels and restaurants. With a reputation for quality service and a commitment to community involvement, KHC has become a trusted name within the hospitality industry. The corporation operates various hotel locations that emphasize comfort, convenience, and customer satisfaction, making it a favorable employer for individuals passionate about hospitality and guest service. KHC offers competitive wages and comprehensive benefits, contributing to employee satisfaction and retention.
The Front Desk Agent position at Kinseth Hotel Corporation plays a pivotal role in ensuring guests receive a warm welcome and continuous support throughout their stay. This role is crucial in managing the front desk activities with professionalism, efficiency, and friendliness. The Front Desk Agent is responsible for greeting guests, managing reservations, handling check-ins and check-outs, and offering detailed information about hotel services and local attractions. The agent acts as the face of the hotel, ensuring guest satisfaction by resolving any issues promptly and following all prescribed procedures related to hotel operations and safety.
In addition to the daily operations, the Front Desk Agent undertakes duties related to night audit processes, such as balancing accounts and preparing reports, ensuring accuracy and timeliness. The role involves acting as the manager on duty, which entails overseeing emergency procedures and communication between departments. This position demands excellent communication skills, organizational abilities, and a strong commitment to guest privacy and security. Furthermore, the Front Desk Agent supports other hotel functions, including managing guest mail, handling valuables securely, and maintaining a clean and organized front desk and lobby area.
Kinseth Hotel Corporation invests in its employees by offering paid training, paid time off, and a comprehensive package of benefits including health, dental, and vision coverage after 60 days of employment. Additional perks include a referral program, 401k retirement plans, daily pay access, and discounts at all KHC hotels and restaurants. This role is ideal for individuals who thrive in a fast-paced environment, enjoy engaging with diverse clientele, and are committed to upholding the high standards of the hospitality industry. The Front Desk Agent position entails standing for extended periods, occasional lifting of up to 50 pounds, and working night shifts while maintaining alertness and professionalism.
Overall, the Front Desk Agent role at Kinseth Hotel Corporation is a dynamic and rewarding opportunity for candidates looking to grow their careers in hospitality while contributing to a positive guest experience and upholding the integrity of the hotel operations. With a supportive work environment and a wealth of benefits, this position is fundamental to the ongoing success and reputation of KHC hotels.
The Front Desk Agent position at Kinseth Hotel Corporation plays a pivotal role in ensuring guests receive a warm welcome and continuous support throughout their stay. This role is crucial in managing the front desk activities with professionalism, efficiency, and friendliness. The Front Desk Agent is responsible for greeting guests, managing reservations, handling check-ins and check-outs, and offering detailed information about hotel services and local attractions. The agent acts as the face of the hotel, ensuring guest satisfaction by resolving any issues promptly and following all prescribed procedures related to hotel operations and safety.
In addition to the daily operations, the Front Desk Agent undertakes duties related to night audit processes, such as balancing accounts and preparing reports, ensuring accuracy and timeliness. The role involves acting as the manager on duty, which entails overseeing emergency procedures and communication between departments. This position demands excellent communication skills, organizational abilities, and a strong commitment to guest privacy and security. Furthermore, the Front Desk Agent supports other hotel functions, including managing guest mail, handling valuables securely, and maintaining a clean and organized front desk and lobby area.
Kinseth Hotel Corporation invests in its employees by offering paid training, paid time off, and a comprehensive package of benefits including health, dental, and vision coverage after 60 days of employment. Additional perks include a referral program, 401k retirement plans, daily pay access, and discounts at all KHC hotels and restaurants. This role is ideal for individuals who thrive in a fast-paced environment, enjoy engaging with diverse clientele, and are committed to upholding the high standards of the hospitality industry. The Front Desk Agent position entails standing for extended periods, occasional lifting of up to 50 pounds, and working night shifts while maintaining alertness and professionalism.
Overall, the Front Desk Agent role at Kinseth Hotel Corporation is a dynamic and rewarding opportunity for candidates looking to grow their careers in hospitality while contributing to a positive guest experience and upholding the integrity of the hotel operations. With a supportive work environment and a wealth of benefits, this position is fundamental to the ongoing success and reputation of KHC hotels.
Job Requirements
- High school diploma or equivalent
- previous customer service experience preferred
- ability to work night shifts and stay alert
- ability to stand for extended periods
- ability to lift or move up to 50 pounds occasionally
- good communication skills
- adherence to company dress code and safety policies
- reliable and punctual
- ability to handle cash accurately
- willingness to follow all KHC policies and procedures
Job Qualifications
- High school diploma or equivalent
- previous experience in hotel customer service or front desk operations preferred
- strong communication and interpersonal skills
- proficiency with hotel management software and reservation systems
- ability to multi-task and handle stressful situations calmly
- basic math skills for handling cash transactions
- knowledge of safety and emergency procedures
- ability to work independently and as part of a team
- attention to detail and organizational skills
Job Duties
- Greets guests, registers, suggestively sells hotel rooms, issues room keys, assigns rooms, and sets wake-up calls in a warm and friendly manner
- acts as hotel manager on duty following prescribed MOD procedures on communication, emergency procedures, and guest satisfaction
- enters daily changes and balances accounts including guest, house, guest tray, city ledger, and advance deposits
- ensures that night audit procedures are completed accurately and timely
- enters information and prints night audit reports per guidelines
- ensures guest safety by following established security procedures including fire/tornado procedures, key security, and guest privacy
- date stamps, sorts, and racks incoming mail, faxes, and messages
- records and communicates guest special requests and problems to appropriate department
- answers inquiries about hotel services, guest registration, and local attractions
- accurately checks out guests and coordinates departures with housekeeping
- computes bills, collects payments, makes change, and deposits funds according to cash handling procedures
- makes, confirms, and cancels reservations via telephone, computer, and in writing
- answers and routes internal and external phone calls using prescribed procedures
- posts charges such as room, food, liquor, or telephone to ledger
- deposits guests' valuables in hotel safe or safe deposit box
- maintains accurate shift-to-shift log
- maintains cleanliness and organization of the hotel lobby and front desk area
- washes, folds, and stores laundry depending on business unit
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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