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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
performance bonuses
Job Description
Thind Management is a distinguished family-owned management company committed to delivering exceptional service and unforgettable experiences at its diverse hospitality properties. Established with a passion for hospitality and a deep commitment to educating and empowering its team, Thind Management embodies the motto, "We'll Take It from Here." This philosophy reflects its dedication to guiding and supporting every aspect of the guest experience, ensuring each interaction is seamless and memorable. With a dedicated leadership team, Thind Management prioritizes professional growth and provides comprehensive training tools and resources to help its team members reach new heights in their careers. This emphasis on... Show More
Job Requirements
- Bachelor's degree in business administration, marketing, hospitality management preferred
- Minimum 3 years experience in the hospitality industry
- Minimum 3 years experience in hotel sales leadership role
- Strong knowledge of hotel operations and revenue management
- Excellent leadership and team management skills
- Strong communication and negotiation skills
- Analytical mindset with strategic decision-making ability
- Ability to manage and lead a team effectively
- Understanding of p and l statements
- Strong organizational and time management skills
- Ability to work independently and collaboratively in a fast-paced environment
- Proficient in Microsoft Office, hotel management and CRM software
- Flexible work schedule
Job Qualifications
- Bachelor's degree in business administration, marketing, hospitality management preferred
- At least 3 years of experience in the hospitality industry
- At least 3 years of experience in hotel sales with a proven track record of success in a similar sales leadership role in hospitality industry and knowledge of hotel sales
- Strong knowledge of hotel operations, revenue management, and market dynamics
- Excellent leadership and team management skills, with the ability to inspire and motivate a sales team
- Strong communication and negotiation skills, with the ability to build and maintain relationships with key clients
- Analytical mindset and the ability to interpret data and make strategic decisions
- Ability to manage and lead a team
- Present strong understanding of p and l statements and the ability to reach with impactful strategies
- Strong organizational and time management skills
- Ability to work independently and as a team in a fast-paced environment
- Proficient in Microsoft Office and hotel management software(s), and customer relationship management (CRM) software
Job Duties
- Complete forecasts, plans and productivity reports for management
- Participate in the preparation of the annual department operating budget and financial plan
- Monitor budget and upsell products and services while minimizing waste to increase revenue
- Negotiate food and beverage prices, function space and hotel services within approved departmental booking guidelines
- Direct day-to-day conference/convention activities, plan and assign work and establish performance and development goals for team members
- Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
- Educate and train team members in compliance with brand standards, service behaviors and governmental regulations
- Ensure staff has the tools, training, and equipment to carry out job duties
- Promote teamwork and quality service through daily communication and coordination with other departments
- Ensure appropriate staffing levels based on guest volume
- Interact with outside contacts: Guests, Vendors and other contacts as needed
- Provide guests with information to enhance guest experience
- Conduct banquet and catering facility tours and entertain clients to enhance the guest's meeting/banquet experience
- Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc.
- Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks and VIP services
- Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience
- Analyze and action against client satisfaction surveys to improve services
- Develop awareness and reputation of the hotel and the brand in the local community
- Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems
- Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy, and have a minimal impact on the environment
- Perform any other duties as assigned by Executive team and Ownership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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