Hotel Manager (PM)

Omni Houston Hotel is a prestigious luxury hotel located in the Uptown Post Oak/Galleria area of Houston, Texas. This esteemed establishment is renowned for its beautifully manicured grounds, exceptional accommodations, and breathtaking views of Downtown Houston and the scenic resort-style pool area. The Omni Houston Hotel stands as a beacon of comfort, luxury, and impeccable service, attracting guests from across the globe who seek an extraordinary hospitality experience. The hotel’s central location provides easy access to Houston’s vibrant attractions, dining, shopping, and entertainment, making it a preferred choice for both business and leisure travelers. The Omni Houston Hotel prides itself on creating a dynamic and exciting work environment for its associates. Employees benefit from comprehensive training and mentoring programs designed to foster personal and professional growth. The culture at Omni Houston is rooted in respect, gratitude, and empowerment, which reflects in the team’s approach to delivering superior guest experiences. Working at the Omni Houston Hotel means being part of a community that values dedication to service and encourages a passion for hospitality. This culture not only enhances employee satisfaction but also ensures guests receive unparalleled service during their stay.

The position available is for an operations role that works closely with the Director of Front Office and other Operations Departments to maximize operational efficiency, with particular emphasis on supporting smooth PM operations and driving high levels of customer satisfaction. The candidate will be responsible for ensuring every arriving and departing guest experiences exceptional customer service in line with Omni's exacting standards. This role requires effective communication across various hotel departments, especially a close collaboration with the Night Audit team to support late-night arrivals and resolve any guest issues promptly and satisfactorily. A strong understanding and leadership in emergency procedures and security protocols are essential to maintaining the safety and confidence of all guests and staff.

The role also involves overseeing several departments including Front Office, Guest Services, Housekeeping, and Security, with additional support for the Food & Beverage managers during evening shifts. The ideal candidate will maintain a robust knowledge of hotel systems, including property management software like Opera Cloud, Canary, and Synergy. Responsibilities also incorporate participating in guest engagement initiatives, handling Medallia alerts, conducting daily property inspections, and ensuring departmental compliance with financial audits and operational controls. This multi-faceted position demands someone highly organized who can manage multiple priorities while maintaining the highest standards of cleanliness, organization, and guest satisfaction throughout the hotel. The candidate must be flexible with scheduling, including nights, weekends, holidays, and overnight shifts, and be physically able to stand for extended periods during scheduled shifts. This is a unique opportunity for a motivated individual with leadership experience in hospitality to join a top-tier hotel and contribute to an extraordinary guest experience while advancing their professional career in a supportive, rewarding environment.