Job Overview
Employment Type
Full-time
Compensation
Salary
Range $34,900.00 - $61,100.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Mentoring
Job Description
Omni Houston Hotel is a luxurious hotel situated in the prestigious Uptown Post Oak/Galleria area of Houston, Texas. Known for its impeccably manicured grounds, the hotel offers guests the finest accommodations paired with spectacular views of Downtown Houston and a beautiful resort-style pool area. Omni Houston provides a blend of comfort and elegance, designed to ensure an exceptional guest experience whether visiting for business or leisure. The hotel is centrally located, allowing easy access to the vibrant attractions, shopping, dining, and entertainment venues that Houston has to offer. As part of the Omni Hotels & Resorts brand, the Omni Houston Hotel prides itself on delivering superior hospitality services with a commitment to excellence and guest satisfaction.
The Omni Houston Hotel’s associates enjoy a dynamic and engaging work environment that nurtures professional growth through comprehensive training and mentoring programs. The company culture centers on respect, gratitude, and empowerment, fostering a positive and inclusive atmosphere for all employees. Working at the Omni Houston Hotel means being part of a reputable company known for its dedication to exceptional service, offering its team members a rewarding career path in the hospitality industry.
The role available at Omni Houston Hotel is designed to support the Front Office operations during the evening hours, working closely with the Director of Front Office and other Operations Departments. This position aims to maximize operating efficiency while ensuring guests receive outstanding service at all times. The incumbent will be responsible for maintaining seamless PM operations, communicating effectively with various department managers, and responding promptly to any guest concerns. Attention to detail, strong leadership skills, and the ability to multitask in a fast-paced environment are essential qualities for this position.
The individual in this role will oversee multiple departments including Front Office, Guest Services, Housekeeping, and Security, ensuring that all operational standards and procedures are upheld. They will also participate in guest engagement initiatives, safety meetings, and staff training, ensuring the continual improvement of service delivery. Proficiency in hotel computer systems such as Opera Cloud, Canary, and Synergy, along with strong Microsoft Office skills, are important in managing daily operations, coordinating shifts, and maintaining compliance with financial audits and brand standards.
This position requires a flexible schedule that includes nights, weekends, holidays, and overnight shifts. The ability to stand for the duration of scheduled shifts, excellent customer service aptitude, and a high level of organizational skills are critical for success. The role also calls for collaboration with the Loyalty Ambassador to enhance guest experiences and ensure the delivery of select guest services. Overall, this is an exciting opportunity for a motivated individual with a passion for hospitality to join a renowned hotel brand and contribute to an outstanding guest experience in one of Houston’s premier luxury hotels.
The Omni Houston Hotel’s associates enjoy a dynamic and engaging work environment that nurtures professional growth through comprehensive training and mentoring programs. The company culture centers on respect, gratitude, and empowerment, fostering a positive and inclusive atmosphere for all employees. Working at the Omni Houston Hotel means being part of a reputable company known for its dedication to exceptional service, offering its team members a rewarding career path in the hospitality industry.
The role available at Omni Houston Hotel is designed to support the Front Office operations during the evening hours, working closely with the Director of Front Office and other Operations Departments. This position aims to maximize operating efficiency while ensuring guests receive outstanding service at all times. The incumbent will be responsible for maintaining seamless PM operations, communicating effectively with various department managers, and responding promptly to any guest concerns. Attention to detail, strong leadership skills, and the ability to multitask in a fast-paced environment are essential qualities for this position.
The individual in this role will oversee multiple departments including Front Office, Guest Services, Housekeeping, and Security, ensuring that all operational standards and procedures are upheld. They will also participate in guest engagement initiatives, safety meetings, and staff training, ensuring the continual improvement of service delivery. Proficiency in hotel computer systems such as Opera Cloud, Canary, and Synergy, along with strong Microsoft Office skills, are important in managing daily operations, coordinating shifts, and maintaining compliance with financial audits and brand standards.
This position requires a flexible schedule that includes nights, weekends, holidays, and overnight shifts. The ability to stand for the duration of scheduled shifts, excellent customer service aptitude, and a high level of organizational skills are critical for success. The role also calls for collaboration with the Loyalty Ambassador to enhance guest experiences and ensure the delivery of select guest services. Overall, this is an exciting opportunity for a motivated individual with a passion for hospitality to join a renowned hotel brand and contribute to an outstanding guest experience in one of Houston’s premier luxury hotels.
Job Requirements
- High school diploma or equivalent
- previous leadership experience in front office or housekeeping
- experience working with Opera Cloud, Canary, and Synergy hotel systems
- ability to work flexible hours including nights, weekends, holidays, and overnight shifts
- capability to stand for long periods during shifts
- excellent customer service and multitasking skills
- familiarity with property management systems and computer applications
- proficiency in Microsoft Office applications
Job Qualifications
- Previous Front Office or Housekeeping leadership experience preferred
- experience with Opera Cloud, Canary, and Synergy preferred
- ability to work a flexible schedule, including nights, overnight coverage, weekends, and holidays
- ability to stand for the duration of scheduled shifts
- strong customer service skills with the ability to multitask, pay attention to detail, and stay organized
- knowledge of Property Management Systems and related computer applications
- strong proficiency in Microsoft Office software and computer systems
Job Duties
- Ensure all arriving and departing guests receive exceptional customer service while supporting Front Office operations in accordance with Omni standards
- communicate continuously with all department managers, with particular emphasis on nightly communication with the Night Audit team and support late-night arrivals
- assist in resolving guest complaints, ensuring a satisfactory outcome, and maintaining guest confidence
- understand and lead all emergency procedures and security protocols
- maintain strong familiarity with hotel computer systems for training, maintenance, and troubleshooting purposes
- participate in guest engagement meetings and respond to Medallia alerts
- conduct daily property walks to monitor operations, identifying and resolving inconsistencies
- oversee Front Office, Guest Services, Housekeeping, and Security departments, while supporting PM F&B managers as needed
- adhere to financial audit compliance and review daily journal transactions and cash handling closures
- adhere to all Front Office systems, controls, and assigned areas of responsibility
- ensure representation at Safety and Issue Prevention meetings
- conduct the required number of MOS Checklists for associates each month
- facilitate a monthly department meeting
- review and train associates on brand standards monthly
- ensure items identified during SOP reviews are resolved promptly
- verify that all standards on the overnight shift are maintained
- maintain a broad knowledge of hotel services and amenities
- understand the reservation processes and special packages
- ensure departmental cleanliness and organization
- cover shifts in other operational areas when required
- complete weekly supply inventories to ensure proper par levels are maintained
- collaborate with the Loyalty Ambassador to ensure select guest experiences are tracked and delivered
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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