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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $34,900.00 - $61,100.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Mentoring
Job Description
Omni Houston Hotel is a luxurious hotel situated in the prestigious Uptown Post Oak/Galleria area of Houston, Texas. Known for its impeccably manicured grounds, the hotel offers guests the finest accommodations paired with spectacular views of Downtown Houston and a beautiful resort-style pool area. Omni Houston provides a blend of comfort and elegance, designed to ensure an exceptional guest experience whether visiting for business or leisure. The hotel is centrally located, allowing easy access to the vibrant attractions, shopping, dining, and entertainment venues that Houston has to offer. As part of the Omni Hotels & Resorts brand, the Omni Houston... Show More
Job Requirements
- High school diploma or equivalent
- previous leadership experience in front office or housekeeping
- experience working with Opera Cloud, Canary, and Synergy hotel systems
- ability to work flexible hours including nights, weekends, holidays, and overnight shifts
- capability to stand for long periods during shifts
- excellent customer service and multitasking skills
- familiarity with property management systems and computer applications
- proficiency in Microsoft Office applications
Job Qualifications
- Previous Front Office or Housekeeping leadership experience preferred
- experience with Opera Cloud, Canary, and Synergy preferred
- ability to work a flexible schedule, including nights, overnight coverage, weekends, and holidays
- ability to stand for the duration of scheduled shifts
- strong customer service skills with the ability to multitask, pay attention to detail, and stay organized
- knowledge of Property Management Systems and related computer applications
- strong proficiency in Microsoft Office software and computer systems
Job Duties
- Ensure all arriving and departing guests receive exceptional customer service while supporting Front Office operations in accordance with Omni standards
- communicate continuously with all department managers, with particular emphasis on nightly communication with the Night Audit team and support late-night arrivals
- assist in resolving guest complaints, ensuring a satisfactory outcome, and maintaining guest confidence
- understand and lead all emergency procedures and security protocols
- maintain strong familiarity with hotel computer systems for training, maintenance, and troubleshooting purposes
- participate in guest engagement meetings and respond to Medallia alerts
- conduct daily property walks to monitor operations, identifying and resolving inconsistencies
- oversee Front Office, Guest Services, Housekeeping, and Security departments, while supporting PM F&B managers as needed
- adhere to financial audit compliance and review daily journal transactions and cash handling closures
- adhere to all Front Office systems, controls, and assigned areas of responsibility
- ensure representation at Safety and Issue Prevention meetings
- conduct the required number of MOS Checklists for associates each month
- facilitate a monthly department meeting
- review and train associates on brand standards monthly
- ensure items identified during SOP reviews are resolved promptly
- verify that all standards on the overnight shift are maintained
- maintain a broad knowledge of hotel services and amenities
- understand the reservation processes and special packages
- ensure departmental cleanliness and organization
- cover shifts in other operational areas when required
- complete weekly supply inventories to ensure proper par levels are maintained
- collaborate with the Loyalty Ambassador to ensure select guest experiences are tracked and delivered
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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