Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Access to DailyPay
career growth
development opportunities
Travel discount program
wellness benefits
Team Member Resource Groups
Recognition and rewards programs
Job Description
Hilton West Palm Beach is a premier tropical oasis located in the heart of West Palm Beach, Florida. Situated downtown adjacent to The City Place shopping and dining district and just two miles from the picturesque Palm Beach waterfront, this hotel offers a perfect blend of convenience and luxury. The property is connected to the Palm Beach County Convention Center via a covered walkway, making it an ideal choice for both business and leisure travelers. Guests at Hilton West Palm Beach enjoy resort-style amenities such as a sparkling pool with cabanas, a variety of dining options, live music events, fitness classes, and outdoor lawn games, all designed to provide a memorable and relaxing stay.
As part of the Hilton family, which has been a leader in hospitality since 1919, the Hilton West Palm Beach upholds the brand's legacy of innovation, quality, and exceptional service. Hilton is recognized globally for its commitment to delivering outstanding guest experiences and for maintaining high standards in all areas of hotel operations. The hotel embodies Hilton's core values of hospitality, integrity, leadership, teamwork, ownership, and urgency to ensure every guest enjoys a warm and welcoming environment.
The role of Hotel Manager at Hilton West Palm Beach is a critical leadership position responsible for overseeing the day-to-day operations of the hotel. This role focuses on delivering superior guest service while ensuring the financial success of the property. The Hotel Manager drives operational excellence by managing budgeting and forecasting, coordinating strategic planning, and overseeing property and capital improvements. Acting as the top operator in the General Manager's absence, the Hotel Manager represents the hotel’s interests to owners and corporate offices and plays a key role in staff development, including interview processes, counseling, and evaluations.
Key responsibilities include leadership over service quality, operational efficiency, guest satisfaction, and compliance with company standards. The Hotel Manager identifies and addresses operational performance gaps and ensures team members are empowered to meet and exceed service standards. By fostering a culture of accountability and recognition, the Hotel Manager helps maintain high employee engagement and contributes actively to the local community. This position requires a strong background in hotel operations, particularly in managing properties with significant revenue and room capacity. The successful candidate will demonstrate expertise in food and beverage leadership, budget management, and strategic hotel operations, particularly within resort and convention environments.
Working at Hilton West Palm Beach means joining a team that values growth, development, and a commitment to excellence. The hotel offers competitive wellness benefits, career advancement opportunities, and the chance to be part of a globally recognized hospitality company. Hilton’s mission to fill the earth with the light and warmth of hospitality is brought to life every day by dedicated team members who provide remarkable experiences to guests from around the world. This is an opportunity to lead in a dynamic and inspiring environment where your leadership will have a lasting impact on guest satisfaction and business success.
As part of the Hilton family, which has been a leader in hospitality since 1919, the Hilton West Palm Beach upholds the brand's legacy of innovation, quality, and exceptional service. Hilton is recognized globally for its commitment to delivering outstanding guest experiences and for maintaining high standards in all areas of hotel operations. The hotel embodies Hilton's core values of hospitality, integrity, leadership, teamwork, ownership, and urgency to ensure every guest enjoys a warm and welcoming environment.
The role of Hotel Manager at Hilton West Palm Beach is a critical leadership position responsible for overseeing the day-to-day operations of the hotel. This role focuses on delivering superior guest service while ensuring the financial success of the property. The Hotel Manager drives operational excellence by managing budgeting and forecasting, coordinating strategic planning, and overseeing property and capital improvements. Acting as the top operator in the General Manager's absence, the Hotel Manager represents the hotel’s interests to owners and corporate offices and plays a key role in staff development, including interview processes, counseling, and evaluations.
Key responsibilities include leadership over service quality, operational efficiency, guest satisfaction, and compliance with company standards. The Hotel Manager identifies and addresses operational performance gaps and ensures team members are empowered to meet and exceed service standards. By fostering a culture of accountability and recognition, the Hotel Manager helps maintain high employee engagement and contributes actively to the local community. This position requires a strong background in hotel operations, particularly in managing properties with significant revenue and room capacity. The successful candidate will demonstrate expertise in food and beverage leadership, budget management, and strategic hotel operations, particularly within resort and convention environments.
Working at Hilton West Palm Beach means joining a team that values growth, development, and a commitment to excellence. The hotel offers competitive wellness benefits, career advancement opportunities, and the chance to be part of a globally recognized hospitality company. Hilton’s mission to fill the earth with the light and warmth of hospitality is brought to life every day by dedicated team members who provide remarkable experiences to guests from around the world. This is an opportunity to lead in a dynamic and inspiring environment where your leadership will have a lasting impact on guest satisfaction and business success.
Job Requirements
- Experience managing a property with revenue of $30M or greater and 300+ rooms
- 3+ years director level leadership experience
- Food & beverage leadership experience required
- 2 years minimum responsibility for budgeting and forecasting
- Strong operations or rooms background preferred
- Experience in resort or convention hotels is a plus
Job Qualifications
- 3+ years director level leadership experience
- Experience managing a property with revenue of $30M or greater and 300+ rooms
- Food & beverage leadership experience
- 2 years minimum responsibility for budgeting and forecasting
- Strong operations/rooms background preferred
- Resort experience preferred
- Convention experience preferred
Job Duties
- Lead daily hotel operations including budgeting, forecasting and strategic planning
- Manage operational efficiency, service quality and guest satisfaction
- Coordinate capital improvements and property improvement plans
- Recruit, interview, and train team members
- Monitor and develop team member performances including department heads and managers
- Respond to guest inquiries and resolve concerns
- Serve as top operator in General Manager’s absence and consult with owners and corporate offices
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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