Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
DailyPay
Go Hilton travel discount
wellness benefits
Team Member Resource Groups
Recognition and rewards programs
Paid Time Off
Health Insurance
Job Description
Hilton West Palm Beach is a premier hospitality establishment located in the vibrant downtown area of West Palm Beach, Florida. Nestled adjacent to The City Place shopping and dining center and close to the scenic Palm Beach waterfront, this Hilton property offers guests a luxurious resort experience combined with the convenience of a downtown location. The hotel is directly connected to the Palm Beach County Convention Center via a covered walkway, making it an ideal destination for both leisure and business travelers. Guests at Hilton West Palm Beach can enjoy an array of amenities including a resort-style pool with cabanas, diverse dining options, live music, fitness classes, and outdoor lawn games that create a lively yet relaxing atmosphere.
The role of Hotel Manager at Hilton West Palm Beach is a critical leadership position responsible for ensuring the smooth and profitable operation of the hotel. This role involves overseeing all aspects of daily hotel operations with a primary focus on outstanding guest service and financial performance. The Hotel Manager works closely with the General Manager and assumes the top operational responsibilities in their absence. This position demands a proactive leader capable of managing a large team, including department heads and managers, to maintain high service and operational standards.
As the Hotel Manager, you will be entrusted with managing daily hotel operations which encompass budgeting and forecasting, strategic planning, and ensuring compliance with corporate policies and standards. You will also coordinate property improvement plans and capital projects, respond promptly to guest inquiries and resolve any concerns to enhance guest satisfaction, and lead participation in various meetings and facilitation processes. A strong emphasis will be placed on identifying performance, productivity, and efficiency gaps and implementing corrective measures to optimize hotel operations.
In addition to operational duties, the Hotel Manager is responsible for developing and managing team member performance through supervision, professional development programs, scheduling, performance evaluations, and employee recognition initiatives. Recruiting, interviewing, and training new team members to build a competent and motivated workforce is also a key part of this role. The ideal candidate will have substantial experience managing large properties with revenues of $30 million or more and at least 300 rooms.
Hilton West Palm Beach values leadership, integrity, teamwork, and ownership, which align with Hilton's global standards of hospitality excellence. The company fosters a culture of urgency and discipline while encouraging innovation, quality, and customer focus. Team Members at Hilton are supported through various benefits including access to pay through DailyPay, travel discounts via the Go Hilton program, wellness benefits, resource groups, and recognition programs. Hilton’s vision to fill the earth with the light and warmth of hospitality is brought to life daily by its dedicated team at this esteemed property.
The role of Hotel Manager at Hilton West Palm Beach is a critical leadership position responsible for ensuring the smooth and profitable operation of the hotel. This role involves overseeing all aspects of daily hotel operations with a primary focus on outstanding guest service and financial performance. The Hotel Manager works closely with the General Manager and assumes the top operational responsibilities in their absence. This position demands a proactive leader capable of managing a large team, including department heads and managers, to maintain high service and operational standards.
As the Hotel Manager, you will be entrusted with managing daily hotel operations which encompass budgeting and forecasting, strategic planning, and ensuring compliance with corporate policies and standards. You will also coordinate property improvement plans and capital projects, respond promptly to guest inquiries and resolve any concerns to enhance guest satisfaction, and lead participation in various meetings and facilitation processes. A strong emphasis will be placed on identifying performance, productivity, and efficiency gaps and implementing corrective measures to optimize hotel operations.
In addition to operational duties, the Hotel Manager is responsible for developing and managing team member performance through supervision, professional development programs, scheduling, performance evaluations, and employee recognition initiatives. Recruiting, interviewing, and training new team members to build a competent and motivated workforce is also a key part of this role. The ideal candidate will have substantial experience managing large properties with revenues of $30 million or more and at least 300 rooms.
Hilton West Palm Beach values leadership, integrity, teamwork, and ownership, which align with Hilton's global standards of hospitality excellence. The company fosters a culture of urgency and discipline while encouraging innovation, quality, and customer focus. Team Members at Hilton are supported through various benefits including access to pay through DailyPay, travel discounts via the Go Hilton program, wellness benefits, resource groups, and recognition programs. Hilton’s vision to fill the earth with the light and warmth of hospitality is brought to life daily by its dedicated team at this esteemed property.
Job Requirements
- Background in hospitality management or related field
- Proven leadership skills in large hotel operations
- Strong financial acumen including budgeting and forecasting
- Excellent interpersonal and communication skills
- Ability to lead and motivate large teams
- Experience with property improvement planning and execution
- Ability to work flexible hours including weekends and holidays
Job Qualifications
- Experience managing a property with revenue of $30M or more and 300+ rooms
- At least 3 years of director-level leadership experience
- Food and beverage leadership experience
- Minimum of 2 years responsibility for budgeting and forecasting
Job Duties
- Manage daily hotel operations
- lead budgeting and forecasting efforts
- ensure compliance with corporate policies and standards
- coordinate capital and property improvement projects
- respond to guest inquiries and resolve concerns
- oversee team member recruitment, training, and performance management
- implement service recovery and guest satisfaction initiatives
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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