Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,400.00 - $68,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Employee Stock Purchase Program
Travel discount
Paid Time Off
Team Member Resource Groups
recognition programs
Parental leave
educational assistance
Parking or transportation benefits
Job Description
The Hilton Columbus Downtown is a premier hotel located in the heart of Columbus, Ohio, renowned for its exemplary service and outstanding hospitality. As the largest hotel in Ohio, boasting 1,000 rooms and offering over 75,000 square feet of meeting space, the Hilton Columbus Downtown stands as a beacon of luxury and convenience. Situated near popular local attractions such as the Arena District, Short North Arts District, and North Market, this award-winning property not only provides lavish accommodations but also serves as a hub for corporate and social events. The hotel has earned the prestigious Connie Award six times and... Show More
Job Requirements
- Minimum of 3 years of experience in hotel management or similar leadership position
- High school diploma or equivalent required, bachelor’s degree preferred
- Strong organizational and leadership capabilities
- Excellent communication skills
- Proficient in hotel management software and Microsoft Office
- Ability to work flexible hours including weekends and holidays
- Must be customer-focused and able to handle high-pressure situations professionally
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- Proven experience in hotel management or a similar leadership role
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Knowledge of budgeting, forecasting and financial management
- Ability to manage multiple priorities in a fast-paced environment
- Demonstrated commitment to exceptional guest service and team development
Job Duties
- Lead, direct and manage daily hotel operations including budgeting and forecasting
- Strategically plan hotel operations and manage balanced scorecard performance
- Implement and comply with company policies and standards
- Coordinate capital improvements and property improvement plans
- Respond to guest inquiries and resolve concerns
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and financial measurements
- Identify operational performance, productivity and efficiency gaps and implement corrective measures
- Manage the hotel's daily quality processes including goal communication, team empowerment, service recovery techniques and satisfaction measurement
- Monitor and develop team member performance, especially department heads and managers
- Recruit, interview and train team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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