Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,900.00 - $67,800.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
Employee assistance program
Job Description
Harrah's is a renowned hospitality and entertainment company that prides itself on delivering exceptional guest experiences within its large resort and casino environment. With over 2,500 rooms and suites, 86,000 square feet of casino floor, and seven acclaimed restaurants, Harrah's offers a dynamic and vibrant atmosphere for team members and guests alike. The company cultivates a spirit of fun and professionalism across all its operations, ensuring every visitor feels welcomed and valued. Harrah's is part of Caesars Entertainment, a major player in the hospitality industry, known for its commitment to quality, innovation, and inclusive workplace practices. The company fosters an... Show More
Job Requirements
- Must be able to work flexible hours including evenings, weekends, and holidays
- must be able to stand or walk for extended periods
- must be able to speak, read, write and understand English
- must be able to tolerate secondhand smoke
- ability to maintain regular, predictable attendance
- ability to handle heavy business volume and sensitive situations
- ability to manage multiple projects and changing priorities
- ability to respond to visual and aural cues
- manual dexterity to operate all office equipment
- ability to recognize and respond to inquiries
- ability to maneuver around office and property independently
- ability to lift and carry up to 10 pounds
- ability to bend, crouch, kneel, twist, and work at desk or counter
Job Qualifications
- One to two years of post-high school education
- one to two years of employment in a related position within the hotel or a similar organization
- thorough knowledge of guest services, hotel policies, procedures, and operations
- supervisory and management skills
- ability to compile facts and figures
- ability to make decisions guided by established policies
- strong oral and written communication skills
- ability to develop and enforce standard operating procedures
Job Duties
- Supervise the front desk and VIP employees
- interview, schedule, train, develop, empower, coach and counsel staff
- recommend performance reviews
- resolve problems
- provide open communications
- recommend discipline and termination as appropriate
- develop standard operating procedures governing daily guest service operations
- supervise compliance with standard operating procedures and safety regulations
- ensure high-quality service and hospitality for hotel guests
- coordinate activities with event coordinators, meeting planners, travel organizations, and limo services
- assist sales and marketing departments in attracting and retaining customers through quality customer service
- provide employees and guests with information on local restaurants, theaters, and community events
- monitor and manage departmental budget to minimize expenses
- implement emergency training procedures for guest and staff safety
- maintain knowledge of emergency protocols including evacuation procedures
- perform special projects and participate in task forces and committees
- perform other duties as assigned by the Hotel Operations Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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