Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,696.22 - $59,126.13
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Career development opportunities
Job Description
Harrah's is a premier casino and hotel resort operated by Caesars Entertainment, known for offering a vibrant and entertaining environment with over 2,500 rooms and suites, 86,000 square feet of casino space, and seven outstanding restaurants. The resort features popular attractions such as Carnival Court and Toby Keith's I Love This Bar and Grill, which create a unique and lively atmosphere that blends excitement, hospitality, and entertainment. As part of Caesars Entertainment, Harrah's values diversity, inclusivity, and equal opportunity employment, ensuring a welcoming workplace and guest experience. The company also provides accommodations in compliance with legal requirements for individuals with... Show More
Job Requirements
- Must be able to work flexible hours including evenings, weekends, and holidays as needed
- must be able to stand or walk for an extended period during the entire shift
- must be able to speak, read, write, and understand English
- must be able to tolerate areas containing second hand smoke
- ability to maintain regular, predictable attendance according to schedule
- ability to handle a fast-paced environment with multiple tasks and time constraints
- ability to manage a heavy business volume and address sensitive guest and team member issues promptly
- ability to manage several projects simultaneously
- respond to visual and aural cues
- manual dexterity to operate all office equipment
- ability to recognize and respond to individuals with questions
- ability to maneuver around office and property
- ability to work independently
- ability to lift and carry 10 pounds
- ability to bend, crouch, kneel, twist, and work at a desk or counter
Job Qualifications
- One to two years of post high school education
- one to two full years of employment in a related position within this company or other hotel organization(s)
- thorough knowledge of guest services and hotel policies, procedures, and operations
- knowledge of Front Desk and Casino/VIP Operations
- supervisory and management skills
- ability to compile facts and figures
- oral and written communication skills
- ability to develop and enforce Standard Operating Procedures
- ability to make decisions guided by established policies and procedures
Job Duties
- Supervise the Front Desk and VIP employees
- interview, schedule, train, develop, empower, coach and counsel employees
- recommend performance reviews
- resolve problems
- provide open communications
- recommend discipline and termination as appropriate
- develop Standard Operating Procedures governing guest service operations
- supervise for compliance with procedures and safety regulations
- ensure optimal quality service and hospitality
- coordinate activities with event coordinators, meeting planners, travel organizations, limo services
- assist Sales and Marketing in attracting and retaining customers
- provide guests with information about local restaurants, theaters, and community events
- monitor department budget to minimize expenses
- implement emergency training procedures for guest and staff protection
- maintain knowledge of emergency procedures and evacuation protocols
- perform special projects and participate in task forces and committees
- perform other tasks assigned by the Hotel Operations Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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