Hotel Manager (Caesars Palace LV)

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $95,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

team environment

Job Description

Caesars Entertainment is a global leader in the hospitality and gaming industry, renowned for creating extraordinary experiences for its guests around the world. The company operates a vast portfolio of casinos, resorts, and entertainment venues, offering guests not only luxurious accommodations and top-tier gaming options but also world-class dining, entertainment, and wellness experiences. Founded with a mission to create spectacular worlds that immerse, inspire, and connect, Caesars Entertainment embodies values such as blazing trails, winning together, and being all-in on service. Their commitment to corporate social responsibility is demonstrated through their People Planet Play framework, which focuses on economic development, team member wellbeing, and making positive contributions to communities. Caesars Palace, one of their flagship properties, is an iconic resort in Las Vegas featuring over 3,000 rooms, 25 unique dining venues, expansive pools and gardens, and a luxurious spa. It stands as a beacon of upscale, lifestyle, and luxury hospitality that attracts guests from across the globe.

The role of Hotel Guest Services Manager at Caesars Palace is an exciting leadership opportunity that demands a passion for delivering exceptional guest experiences by overseeing all front-of-house operations. Reporting to the Hotel Operations Managers, this position is integral to setting the standard for the guest experience and ensuring seamless execution of services from check-in to departure. The manager collaborates closely with multiple departments such as Front Office, Front Services, Housekeeping, Engineering, Sales, Marketing, and Food & Beverage to create an inviting and impeccably maintained environment. This leader not only drives innovative initiatives that boost revenue and operational efficiency but also serves as a mentor and motivator for the hotel team. With a focus on detail and responsiveness to guest needs, the Hotel Guest Services Manager balances daily operational demands with the strategic long-term goals of the property. The role requires a dynamic and adaptable individual who thrives in a fast-paced setting and embraces an ownership mentality by actively engaging with both guests and team members. This position is vital for upholding Caesars Entertainment's standards of excellence and making every guest's visit truly extraordinary. Additionally, the role requires flexible work schedules including weekends and holidays, emphasizing the need for reliability and commitment to guest satisfaction. This full-time position offers the chance to advance a career in luxury hospitality within one of the most renowned resorts in the industry, with opportunities for growth and professional development within a culture that values teamwork, respect, and inclusion.

Job Requirements

Must be 21 years of age or older
Bachelor's degree in Hotel Management, Business Administration, or related field or equivalent education and experience
At least 5 years of experience within upscale, lifestyle, or luxury property
At least 2 years of direct management experience recruiting, developing and retaining talent
Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills
Proven track record of leading initiatives, achieving goals and succeeding in a team environment
Able to lead and mentor a team
Interpersonal skills to partner effectively with all business contacts
Professional appearance and demeanor
Work varied shifts including weekends and holidays
High school diploma or equivalent
Able to effectively communicate in English, both written and oral
Engage others in conversation to build rapport quickly
Adapt communication and presentation tactics to engage a wide range of audiences and stakeholders
Approach fact finding collaboratively and value the input of others
Passionate in driving results and influencing others to execute strategies
Comfortable balancing strategic oversight with tactical implementation
Maintain confidentiality and use discretion appropriately
Able to work flexible hours including evenings and weekends
Able to handle multiple tasks under time constraints in a fast-paced environment
Able to lift and carry 10 pounds
Able to bend, crouch, kneel, twist and work at desk or counter
Must respond to visual and aural cues
Have manual dexterity to operate office equipment
Able to maneuver around office and property
Tolerate areas containing secondhand smoke

Job Qualifications

Bachelor's degree in Hotel Management, Business Administration, or related field or equivalent education and experience
At least 5 years of experience within upscale, lifestyle, or luxury property
At least 2 years of direct management experience recruiting, developing and retaining talent
Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills
Proven track record of leading initiatives, achieving goals, and succeeding in a team environment
Able to lead and mentor a team
Have interpersonal skills to partner effectively with all business contacts
Professional appearance and demeanor
Able to work varied shifts including weekends and holidays
High school diploma or equivalent
Able to effectively communicate in English, both written and oral
Previous experience working with property management systems such as Opera, Infor, LMS preferred
Proven ability to communicate and present information to corporate and property leadership preferred

Job Duties

Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, seamless departure, and a positive guest experience through adjustment as necessary
Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity
Partner with Housekeeping and Engineering to ensure hotel facilities and rooms are maintained in optimal condition, focusing on every detail
Provide ongoing frontline sales support to front desk agents to drive upsell revenue daily
Utilize analytics to monitor inventory yield and optimize revenue on hotel room inventory across various channels and platforms
Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
Collaborate with all hotel departments including Sales, Group Reservations, Banquets & Catering, Facilities, Food & Beverage, to provide exemplary guest experience
Monitor financials, revenue reporting, and operations of assigned departments to achieve both short-term and long-term profitability
Complete payroll functions, including employee swipes and issuing upsell commissions
Inform senior hotel management of situations requiring attention
Perform all other job-related duties as requested