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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $95,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
team environment
Job Description
Caesars Entertainment is a global leader in the hospitality and gaming industry, renowned for creating extraordinary experiences for its guests around the world. The company operates a vast portfolio of casinos, resorts, and entertainment venues, offering guests not only luxurious accommodations and top-tier gaming options but also world-class dining, entertainment, and wellness experiences. Founded with a mission to create spectacular worlds that immerse, inspire, and connect, Caesars Entertainment embodies values such as blazing trails, winning together, and being all-in on service. Their commitment to corporate social responsibility is demonstrated through their People Planet Play framework, which focuses on economic development,... Show More
Job Requirements
- Must be 21 years of age or older
- Bachelor's degree in Hotel Management, Business Administration, or related field or equivalent education and experience
- At least 5 years of experience within upscale, lifestyle, or luxury property
- At least 2 years of direct management experience recruiting, developing and retaining talent
- Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills
- Proven track record of leading initiatives, achieving goals and succeeding in a team environment
- Able to lead and mentor a team
- Interpersonal skills to partner effectively with all business contacts
- Professional appearance and demeanor
- Work varied shifts including weekends and holidays
- High school diploma or equivalent
- Able to effectively communicate in English, both written and oral
- Engage others in conversation to build rapport quickly
- Adapt communication and presentation tactics to engage a wide range of audiences and stakeholders
- Approach fact finding collaboratively and value the input of others
- Passionate in driving results and influencing others to execute strategies
- Comfortable balancing strategic oversight with tactical implementation
- Maintain confidentiality and use discretion appropriately
- Able to work flexible hours including evenings and weekends
- Able to handle multiple tasks under time constraints in a fast-paced environment
- Able to lift and carry 10 pounds
- Able to bend, crouch, kneel, twist and work at desk or counter
- Must respond to visual and aural cues
- Have manual dexterity to operate office equipment
- Able to maneuver around office and property
- Tolerate areas containing secondhand smoke
Job Qualifications
- Bachelor's degree in Hotel Management, Business Administration, or related field or equivalent education and experience
- At least 5 years of experience within upscale, lifestyle, or luxury property
- At least 2 years of direct management experience recruiting, developing and retaining talent
- Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills
- Proven track record of leading initiatives, achieving goals, and succeeding in a team environment
- Able to lead and mentor a team
- Have interpersonal skills to partner effectively with all business contacts
- Professional appearance and demeanor
- Able to work varied shifts including weekends and holidays
- High school diploma or equivalent
- Able to effectively communicate in English, both written and oral
- Previous experience working with property management systems such as Opera, Infor, LMS preferred
- Proven ability to communicate and present information to corporate and property leadership preferred
Job Duties
- Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, seamless departure, and a positive guest experience through adjustment as necessary
- Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity
- Partner with Housekeeping and Engineering to ensure hotel facilities and rooms are maintained in optimal condition, focusing on every detail
- Provide ongoing frontline sales support to front desk agents to drive upsell revenue daily
- Utilize analytics to monitor inventory yield and optimize revenue on hotel room inventory across various channels and platforms
- Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
- Collaborate with all hotel departments including Sales, Group Reservations, Banquets & Catering, Facilities, Food & Beverage, to provide exemplary guest experience
- Monitor financials, revenue reporting, and operations of assigned departments to achieve both short-term and long-term profitability
- Complete payroll functions, including employee swipes and issuing upsell commissions
- Inform senior hotel management of situations requiring attention
- Perform all other job-related duties as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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