Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Gym membership
Cash bonus
Job Description
Omni Louisville is a distinguished hotel located in the heart of Louisville, Kentucky. As a prominent landmark against the Louisville skyline, it offers a blend of rich history, urban sophistication, and modern amenities that embody the spirit of the city. The hotel boasts 612 rooms with iconic glassy ends that shimmer during the day and illuminate the night, creating an inviting presence downtown. Guests enjoy amenities such as a rooftop bar and pool that seamlessly integrate indoor and outdoor spaces, providing spectacular views of the bustling city below. The hotel's interior design takes inspiration from Louisville's heritage, culture, and character,... Show More
Job Requirements
- Must be STAR certified
- must be Food Handler certified
- ability to handle stressful situations with poise and professionalism
- flexibility to respond to emergencies and operational needs
- physical ability to stand or walk for long periods
- previous supervisory or management experience in hotel operations
- front office or guest service experience
Job Qualifications
- Minimum 2 years supervisory or management experience in a hotel
- at least 1 year of front office or guest service experience or completion of the Omni LID program
- previous cash handling experience
- strong leadership skills with ability to develop and motivate a team
- excellent verbal and written communication skills in English
- ability to work in a fast-paced environment and resolve issues quickly
- strong problem-solving, prioritization, and organizational abilities
- calm and professional demeanor under high-pressure or emergency situations
- proficiency with hotel computer systems with preference for OPERA experience
- ability to perform basic mathematical calculations
- physical ability to move, lift, carry, push, or pull objects up to 30 pounds
- ability to stand or walk for long periods while performing repetitive tasks including computer and telephone use
Job Duties
- Oversee overnight operations ensuring all hotel departments meet Omni standards during the night shift
- perform and assist with night audit process at the front desk
- complete and forward required paperwork timely
- conduct training sessions for overnight staff on hotel operations and standards
- handle and resolve guest complaints promptly
- troubleshoot and ensure proper operation of hotel computer systems
- enforce hotel and departmental policies including safety protocols
- maintain communication with department managers and address staff performance
- conduct weekly supply inventories and prepare rate discrepancy reports
- manage block and assign arrivals including VIP and special requests
- ensure compliance with fire, security, and safety procedures
- collaborate with Loyalty Ambassador to track and service select guests
- perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter