Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $49,900.00 - $75,400.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Employee Discounts
flexible scheduling
Job Description
Hard Rock Hotel San Diego is a dynamic and vibrant hospitality establishment located in the heart of downtown San Diego's iconic Gaslamp Quarter. Known for its high-energy, music-infused atmosphere, this upscale hotel offers guests not only chic accommodations but an unparalleled experience that combines legendary nightlife, top-tier VIP services, and proximity to major attractions such as PETCO Park and the San Diego Convention Center. Managed by Coury Hospitality, a company celebrated for its commitment to collaborative excellence and tailored guest experiences, Hard Rock Hotel San Diego prides itself on fostering creativity, authenticity, and outstanding service that resonates with both guests... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field
- Minimum of 5 years' leadership experience in hotel operations
- Demonstrated expertise in Rooms Division and Engineering departments
- Strong financial acumen with experience managing budgets and labor
- Excellent leadership, communication, and problem-solving skills
- Ability to work flexible hours including nights, weekends, and holidays
- Commitment to upholding brand standards and ensuring guest satisfaction
Job Qualifications
- 5+ years of leadership experience in upscale or luxury hotel operations
- Strong knowledge of Rooms Division and Engineering best practices
- Proven ability to lead and inspire teams with clarity, confidence, and energy
- Excellent communication and interpersonal skills
- Ability to balance strategic vision with hands-on operational management
- Experience handling guest relations and service recovery
- Flexibility to work nights, weekends, and holidays
Job Duties
- Oversee Guest Services, Housekeeping, and Engineering with a sharp focus on service, efficiency, and excellence
- Keep every touchpoint - from check-in to lights out - smooth, polished, and personalized
- Mentor and empower department leaders to perform at their peak
- Build a culture of accountability, recognition, and teamwork that rocks daily
- Monitor budgets, labor, and performance metrics to achieve financial goals
- Partner across departments to streamline processes and maximize guest satisfaction
- Lead from the floor with a visible, approachable, and proactive presence
- Handle guest feedback with agility and turn service recovery into VIP moments
- Ensure the hotel shines at every level - clean, safe, and always brand-perfect
- Oversee preventative maintenance and capital project planning to keep the stage set for success
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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