Hotel Manager

San Diego, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $46,600.00 - $70,400.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

training programs

Job Description

Jamul Casino Resort is a premier hospitality destination nestled in the scenic region of Jamul, California. Known for its vibrant casino atmosphere, luxurious accommodations, and outstanding customer service, the resort offers a unique blend of entertainment, relaxation, and world-class amenities. As a leading establishment in the hospitality industry, Jamul Casino Resort is dedicated to providing exceptional experiences to its guests through meticulous attention to detail and a genuine commitment to hospitality excellence. The resort prides itself on maintaining a welcoming environment where both guests and employees feel valued and inspired to contribute to an exceptional service culture. Jamul Casino Resort... Show More

Job Requirements

5+ years’ experience in hospitality environment
4+ years’ experience in hotel management
Experience in opening a new hotel preferred
Must possess strong knowledge in hotel regulations and compliance
Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
Experience in utilizing hotel systems such as Infor, Infor HMS, HotSOS, Duetto, Nevotek, Agilysys, etc. preferred
Bachelor’s degree in hotel management, business, or related field
An equivalent combination of education and experience may also be considered
Must have strong guest service, problem solving and communication skills
Experience with Forbes and AAA standards highly preferred
Must be reliable, pleasant, and maintain a positive attitude
Must be able to provide great service in sometimes difficult situations and the ability to remain calm under stressful conditions
CPR and/or First Aid certification preferred (company provided if needed)

Job Qualifications

Bachelor’s degree in hotel management, business, or related field
5+ years’ experience in hospitality environment
4+ years’ experience in hotel management
Strong guest service skills
Excellent communication skills
Proven leadership and mentoring abilities
Knowledge of hotel regulations and compliance
Experience with hotel management systems preferred
Ability to manage budgets and financials
Experience with Forbes and AAA standards preferred
Ability to remain calm under pressure
Problem solving skills
CPR and/or First Aid certification preferred

Job Duties

Assist the Director of the Hotel in managing, developing, implementing, and monitoring the daily operations of the hotel
Lead and guide the team to create unique memories and maintain professional relationships with guests to enhance their overall experience while following and meeting Service Standards
Collaborate and communicate with all department leaders and hourly team members to ensure guest experience is personalized and executed seamlessly
Meet with the team regularly on a one-on-one basis to help guide and mentor them towards progressive career goals
Address guest inquiries and concerns in a timely, friendly and efficient manner
Accommodate guest requests and ensure follow up to confirm satisfaction
Manage and monitor work of all levels (Front Desk, PBX, Concierge and Bell Desk) and set clear objectives
Focus on team engagement to ensure the best work environment for our team who will in return provide excellent service experiences to our guests
Manage budgets/expenses, analyze and interpret financial information and monitor sales and profit
Work closely and collaboratively with operational department management to ensure efficiency of all hotel operations
Support the marketing team in implementing an intuitive and efficient marketing strategy to promote the hotel’s services
Ensure full compliance of all Hotel Operating Controls, SOPs, policies, service standards, regulations, and certifications
Communicate with guests when appropriate (welcome them to the facilities, address their complaints, find solutions to problems, offer information, etc.)
Handle maintenance issues, shortages in staff or equipment, renovations, etc.
Inspect facilities regularly and enforce strict compliance with health and safety standards
Ability to schedule, train, mentor, coach, and suspend/terminate staff as necessary
Participate in hotel staffing needs by collaborating with key staff on recruiting, interviewing, hiring, and attending hiring events if needed
Implement organizational programs and manage the operations to ensure compliance with Jamul Casino Resort policies and standard, safety regulations, and all other federal regulations
Must be and maintain knowledge of all Jamul Casino Resort events, products, amenities, and services
Must be familiar and maintain knowledge of Jamul Casino Resort’s player tiers, incentives, and rewards
Attend all required Jamul Casino Resort meetings on a departmental and companywide level
Demonstrate Jamul Casino Resort’s core values (F.I.R.S.T) on a daily basis toward both internal and external guests
Other tasks and responsibilities as assigned

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: