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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $160,000.00 - $180,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
La Bahia Hotel & Spa is a distinguished luxury hotel situated along the picturesque Pacific Coast where Monterey Bay meets Santa Cruz’s iconic Main Beach. This upscale establishment embraces the allure of Spanish-Mediterranean architecture, beautifully blending romantic design with modern comfort and sophisticated amenities. Guests can indulge in globally inspired cuisine, handcrafted cocktails, and wellness rituals that embody the region's rich agricultural heritage and oceanfront culture. La Bahia Hotel & Spa has built a reputation for exceptional guest experiences and impeccable service, catering to discerning travelers and local patrons who seek an elegant retreat with a coastal charm.
The ... Show More
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Job Requirements
- Minimum 10 years of management experience in a luxury hotel or resort environment
- At least 5 years in an executive-level leadership role
- Proven track record of improving revenue, profitability, and operational efficiency
- Strong leadership presence with the ability to inspire and develop teams
- Excellent communication skills
- Strong analytical, problem-solving, and decision-making abilities
- Effective conflict resolution and interpersonal skills
- Highly organized with the ability to manage multiple priorities
- Strong working knowledge of OPERA Cloud
- Experience with ALICE, Resort Pass, MICROS, and Key Watcher hospitality platforms
- Authorized to work in the United States without visa sponsorship
Job Qualifications
- Minimum 10 years of management experience in a luxury hotel or resort environment
- At least 5 years in an executive-level leadership role
- Luxury resort and/or hotel opening experience strongly preferred
- Proven track record of improving revenue, profitability, and operational efficiency
- Strong leadership presence with the ability to inspire and develop teams
- Excellent communication skills (verbal, written, and presentation)
- Strong analytical, problem-solving, and decision-making abilities
- Effective conflict resolution and interpersonal skills
- Highly organized with the ability to manage multiple priorities
- Strong working knowledge of OPERA Cloud
- Experience with hospitality platforms such as ALICE, Resort Pass, MICROS, Key Watcher
- Strong technical aptitude and ability to adapt to new systems
Job Duties
- Oversee daily operations across Rooms, Food & Beverage, and Engineering ensuring alignment with brand standards and guest expectations
- Recruit, train, and develop department leaders and team members
- provide ongoing coaching and performance management
- Ensure compliance with all federal, state, and local employment laws and company policies
- Maintain a strong presence with guests
- proactively resolve concerns and enhance overall guest satisfaction
- Monitor service standards across all departments
- identify and correct deficiencies in a timely manner
- Conduct regular inspections to ensure cleanliness, maintenance, and operational excellence throughout the property
- Drive financial performance by managing budgets, controlling labor and operational costs, and optimizing revenue opportunities
- Develop and implement revenue-generating initiatives to increase ancillary spend and overall profitability
- Lead daily stand-up/Huddle meetings to ensure alignment across departments
- Support the Executive Committee with strategic initiatives and operational leadership
- Establish and implement operational procedures, training programs, and service standards
- Perform additional duties as assigned within the scope of executive leadership
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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