Hotel Learning and Development Manager

Yonkers, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $66,100.00 - $109,100.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

wellness programs

Career Development

Job Description

Casa Cipriani New York is a prestigious private members' club and luxury hotel housed within the historic Battery Maritime Building. Offering over 20,000 square feet of elegantly designed event space, the property features a 47-room hotel, multiple dining and lounge venues, and a comprehensive fitness and wellness center. Since its opening in 2021, Casa Cipriani has quickly established itself as one of Manhattan's most exclusive and distinguished clubs, providing a haven for members to connect, unwind, and immerse themselves in curated cultural, culinary, and wellness experiences. The property is renowned for its commitment to an elevated hospitality experience, reflecting its core Four Pillars: Culture, Authenticity, Simplicity, and Elegance. As the brand expands nationally and internationally, Casa Cipriani remains dedicated to maintaining a consistent, refined standard of luxury hospitality that resonates with its discerning clientele.

The Learning & Development Manager position at Casa Cipriani New York is a vital role designed for a highly organized and hospitality-driven professional who will lead and oversee all training and development initiatives across the property. This includes the hotel, private members' club, restaurants, lounges, and event operations. The primary responsibility is to ensure that all employees are thoroughly equipped with the skills, knowledge, and behaviors necessary to deliver a seamless, polished luxury guest experience. The manager will partner closely with Human Resources, senior leadership, and department heads to promote operational excellence, maintain service consistency, and uphold the brand standards that align with Casa Cipriani’s Four Pillars. This role demands someone who is proactive in designing innovative training strategies, delivering leadership and operational skill-building programs, and administering the Learning Management System effectively. Through meticulous coaching and training program development, the Learning & Development Manager will shape an engaged, knowledgeable team ready to meet the high expectations of the club’s members and guests. This position offers a unique opportunity to impact the luxury hospitality landscape within one of New York City’s most prestigious venues, contributing to a culture of continuous improvement and excellence in guest service.

Job Requirements

Ability to stand, walk, and move throughout the property for extended periods
Capacity to facilitate in-person training sessions and conduct on-floor observations
Ability to lift and carry training materials or equipment weighing up to 25 pounds
Flexibility to bend, reach, and perform light physical tasks as needed
Ability to work a flexible schedule based on operational and training needs

Job Qualifications

3-5 years of experience in training, learning & development, or hospitality leadership, preferably within a luxury or high-end hospitality environment
Proven experience designing, facilitating, and managing training programs across multiple departments
Strong understanding of luxury service standards and hospitality operations
Experience managing an LMS and digital learning platforms preferred
Excellent facilitation, presentation, and communication skills
Strong organizational and time-management skills with the ability to manage multiple initiatives simultaneously
Ability to collaborate effectively across departments and leadership levels
Professional discretion within a private members’ club environment

Job Duties

Design, implement, and manage a comprehensive, property-wide training strategy aligned with operational goals and service standards
Develop and maintain structured onboarding programs, including role-specific and phased training plans for new hires
Create, update, and oversee department- and position-specific training curricula across all operational areas
Deliver and facilitate service standards training, leadership development programs, and operational skill-building initiatives
Ensure training programs consistently reinforce luxury hospitality service expectations and guest experience standards
Partner with department leaders to identify performance gaps and implement targeted training solutions
Manage and administer the Learning Management System (LMS), including course assignments, completion tracking, and reporting