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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
The hiring establishment is a prominent casino hotel known for providing upscale accommodation combined with exceptional guest services in a vibrant gaming and hospitality environment. This establishment emphasizes a commitment to delivering unmatched guest experiences through its dedicated team, luxurious facilities, and diverse entertainment options. Within this setting, the Housekeeping Department plays a vital role in ensuring that guest rooms, corridors, and public areas meet high standards of cleanliness and maintenance, reflecting the overall quality and brand standards of the hotel. This casino hotel has a reputation for excellence and takes pride in maintaining an atmosphere that is both welcoming... Show More
Job Requirements
- High school diploma or GED
- Two years experience in upscale hotel housekeeping or related field
- Preferred casino hotel experience
- One year experience in a leadership role coaching others
- Ability to communicate clearly and effectively in English
- Obtain and maintain any required certification or license
- Ability to secure and maintain state or tribal gaming license
- Willingness to work varied shifts including nights, weekends, and holidays
- Ability to tolerate noise, smoke, and varying temperature levels
- Current knowledge and adherence to health and safety policies
- Proficiency in Microsoft Office Suite and PMS/LMS software
Job Qualifications
- High school diploma or GED
- Two years experience in upscale hotel housekeeping or related field
- Preferred casino hotel experience
- One year experience in a leadership role coaching others
- Ability to communicate clearly and effectively in English, both spoken and written
- Knowledge of hotel housekeeping service techniques and productivity levels
- Proficiency in Microsoft Office Suite and property/lodging management systems
- Proven supervisory problem-solving and critical thinking skills
- Ability to prioritize and delegate tasks effectively
- Strong interpersonal and communication skills
- Ability to multitask in a fast-paced environment
- Strong guest service and problem-solving skills
Job Duties
- Assist Housekeeping Manager in leading all housekeeping operations
- Monitor and evaluate all daily departmental activities for assigned team members to ensure successful day-to-day management
- Work collaboratively with other hotel departments to ensure seamless guest service
- Assign and distribute room assignments and work duties
- Coordinate scheduling and completion of deep cleaning and related assigned projects
- Ensure timely and efficient execution of guest room turnover as defined by service standards
- Inspect rooms to ensure cleanliness standards and inspect all VIP guest suites
- Inspect all vacant clean rooms and release in system as ready for occupancy
- Inspect house runner sections and landing closets daily and provide scores
- Monitor report status and discrepancy of rooms
- Ensure inventory PAR levels are adequate for volume
- Track and review IVR requests
- Track and review guest comments and make adjustments to process as needed
- Attend pre-con meetings for arriving groups
- Facilitate the resolution of guest relations issues
- Assist the Housekeeping manager with timely performance reviews and maintain scorecards
- Maintain up to date on health and safety policies and procedures
- Ensure all team members meet standards of safety, cleanliness and maintenance
- Ensure proper usage of chemicals and supplies
- Monitor usage and confirm complete training for team members
- Ensure proper labeling of hazardous supplies
- Ensure essential equipment and chemicals are on hand and in safe working condition
- Provide unmatched service to guests at all times
- Communicate effectively with team members, guests, and outside contacts
- Work effectively in a fast-paced environment
- Identify problems and propose and execute solutions
- Work periodically under conditions of extreme urgency
- Maintain excellent organizational and supervisory skills
- Utilize Microsoft Office Suite and PMS/LMS software proficiently
- Perform other tasks assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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