Hotel Housekeeping Supervisor

Raleigh, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $18.50

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Daily Pay

Health Insurance

Paid Time Off

Job Description

The Courtyard & Residence Inn by Marriott, located in the Brier Creek/RDU area of Raleigh, is a distinguished hospitality establishment that embodies the Marriott brand's commitment to excellence, comfort, and outstanding guest experiences. As part of the globally recognized Marriott family, these hotels provide guests with a blend of quality, comfort, and service that meets high industry standards. Both hotels serve a diverse clientele, including business travelers, families, and tourists, offering amenities that cater to various guest needs. The supportive and dynamic work environment encourages growth, professionalism, and dedication to delivering exceptional guest service.

We are currently seeking a dedicated full-time Housekeeping Supervisor to join our team. This position plays a vital role in ensuring that our hotels maintain an attractive, clean, and welcoming atmosphere in line with Marriott brand and company standards. The Housekeeping Supervisor will work closely with the Housekeeping Manager and Executive Housekeeper, assisting in the efficient management of the housekeeping department, which includes room attendants, housemen, laundry, and lobby cleaning teams. The role requires flexibility to work shifts from 9 am to 5 pm or 12 pm to 8 pm on weekdays, with mandatory availability on weekends, reflecting the 24/7 nature of hotel operations.

The Housekeeping Supervisor will be instrumental in upholding high standards of cleanliness, hygiene, and tidiness throughout the hotel. This includes supervision, inspection, and coaching of housekeeping staff to ensure guest rooms, corridors, public areas, and storage spaces meet the highest standards. The successful candidate will take proactive measures to remedy any maintenance issues, maintain inventory control, and ensure guest property is securely handled. Effective communication and teamwork are crucial to this role, as it involves close collaboration with other departments and a focus on delivering exceptional guest satisfaction.

This role is ideal for candidates with 1-3 years of housekeeping experience, preferably within the hotel industry, who possess advanced knowledge of cleaning chemicals and best practices. Strong leadership abilities, attention to detail, multitasking skills, and the capacity to work under pressure are essential. Previous supervisory experience and bilingual English/Spanish skills are advantageous. Physical demands include the ability to lift, push, pull, and carry weights up to 20 pounds, stand for extended periods, and tolerate exposure to cleaning chemicals. We offer daily pay options and emphasize a supportive and inclusive work environment. As an equal opportunity employer, Marriott welcomes applications from all qualified candidates regardless of race, color, religion, gender, nationality, age, disability, or veteran status.

Job Requirements

must be flexible hours/days including weekends and holidays
1-3 years experience in housekeeping, preferably in a hotel environment
ability to work at a fast pace and under pressure
excellent attention to detail
ability to motivate co-workers
previous supervisory experience preferred
physical ability to lift, push, pull and carry approximately 20 lbs
stand for long periods
kneel, bend and crawl
tolerate exposure to dust and cleaning chemicals

Job Qualifications

1-3 years experience in housekeeping, preferably in a hotel environment
advanced knowledge of cleaning chemicals and housekeeping best practices
excellent attention to detail with high levels of successful communication
ability to work at a fast pace and under pressure
ability to motivate co-workers effectively
ability to manage multiple tasks and think outside the box
must be flexible hours/days including weekends and holidays
previous supervisory experience preferred
bilingual English/Spanish a plus

Job Duties

meet and exceed customer and team member expectations by providing outstanding service and teamwork
provide value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
communicate in a professional manner with customers, co-workers, and managers
demonstrate teamwork by cooperating and assisting co-workers as needed
ensure the standards of cleanliness, hygiene and tidiness are maintained throughout the hotel and manage the housekeeping department efficiently to maintain standards and control cost
ensure standards of cleanliness, hygiene and tidiness in all guest rooms, corridors, and storage closets
supervise, inspect, coach, and work with housekeeping staff on the daily cleaning of assigned rooms, corridors, storage areas, and public areas to the highest standards
ensure the upkeep of vacant rooms
ensure that all room attendants’ carts and stock rooms are kept orderly
conduct monthly inventory on supplies
ensure guests property left behind is logged and stored in a secure location daily
take action on any maintenance issues in guest rooms to ensure hotels established quality standards and ensure guest satisfaction
monitor working conditions, report to management any observed or known safety hazards, conditions or unsafe practice and procedures