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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Daily Pay
Health Insurance
Paid Time Off
Job Description
The Courtyard & Residence Inn by Marriott, located in the Brier Creek/RDU area of Raleigh, is a distinguished hospitality establishment that embodies the Marriott brand's commitment to excellence, comfort, and outstanding guest experiences. As part of the globally recognized Marriott family, these hotels provide guests with a blend of quality, comfort, and service that meets high industry standards. Both hotels serve a diverse clientele, including business travelers, families, and tourists, offering amenities that cater to various guest needs. The supportive and dynamic work environment encourages growth, professionalism, and dedication to delivering exceptional guest service.
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Job Requirements
- must be flexible hours/days including weekends and holidays
- 1-3 years experience in housekeeping, preferably in a hotel environment
- ability to work at a fast pace and under pressure
- excellent attention to detail
- ability to motivate co-workers
- previous supervisory experience preferred
- physical ability to lift, push, pull and carry approximately 20 lbs
- stand for long periods
- kneel, bend and crawl
- tolerate exposure to dust and cleaning chemicals
Job Qualifications
- 1-3 years experience in housekeeping, preferably in a hotel environment
- advanced knowledge of cleaning chemicals and housekeeping best practices
- excellent attention to detail with high levels of successful communication
- ability to work at a fast pace and under pressure
- ability to motivate co-workers effectively
- ability to manage multiple tasks and think outside the box
- must be flexible hours/days including weekends and holidays
- previous supervisory experience preferred
- bilingual English/Spanish a plus
Job Duties
- meet and exceed customer and team member expectations by providing outstanding service and teamwork
- provide value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
- communicate in a professional manner with customers, co-workers, and managers
- demonstrate teamwork by cooperating and assisting co-workers as needed
- ensure the standards of cleanliness, hygiene and tidiness are maintained throughout the hotel and manage the housekeeping department efficiently to maintain standards and control cost
- ensure standards of cleanliness, hygiene and tidiness in all guest rooms, corridors, and storage closets
- supervise, inspect, coach, and work with housekeeping staff on the daily cleaning of assigned rooms, corridors, storage areas, and public areas to the highest standards
- ensure the upkeep of vacant rooms
- ensure that all room attendants’ carts and stock rooms are kept orderly
- conduct monthly inventory on supplies
- ensure guests property left behind is logged and stored in a secure location daily
- take action on any maintenance issues in guest rooms to ensure hotels established quality standards and ensure guest satisfaction
- monitor working conditions, report to management any observed or known safety hazards, conditions or unsafe practice and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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