Hotel Housekeeping Manager

Kinseth Hotel Corporation (KHC) is a renowned hospitality company that operates a chain of hotels and restaurants, known for their high standards of guest service and quality accommodations. With a commitment to excellence and guest satisfaction, KHC has established itself as a leader in the hospitality industry, offering comfortable, clean, and inviting environments for travelers and guests. KHC's portfolio includes a variety of hotel properties that cater to different market segments, providing both leisure and business travelers with exceptional lodging options. The company fosters a positive and professional work environment, promoting opportunities for career growth and offering comprehensive benefit packages to its employees. This role is based on full-time employment within the Kinseth Hotel Corporation's housekeeping department, offering competitive benefits such as health and dental insurance, paid time off, and retirement savings options after 60 days of employment.

The Housekeeping Manager position at KHC is essential for maintaining the cleanliness, orderliness, and attractive conditions of the hotel properties. This leadership role involves directing the housekeeping program through personal involvement and effective delegation to departmental staff. The Housekeeping Manager ensures that all cleaning standards, safety protocols, and operational procedures are met consistently. This role requires the ability to establish and uphold standards concerning the use of chemicals, cleaning methods, storage, and safety. The manager is responsible for planning work schedules to guarantee adequate service while remaining within budgeted labor guidelines, and meticulously monitoring chemical usage and laundry procedures to control costs.

One of the critical responsibilities is inspecting hotel guestrooms daily, ensuring that cleanliness meets company standards, and intervening directly when necessary by assisting with cleaning tasks or laundry. The manager oversees the security and storage of housekeeping room keys, facilitates clear communication with the Front Desk regarding room inventory status, and swiftly addresses any guest questions or issues to maintain high guest satisfaction. In addition, the role includes evaluating the physical condition of property elements such as carpets, drapes, and furniture for stains, damage, or wear, organizing periodic deep cleaning events like carpet shampooing and mattress turning, and recommending repairs or furnishings to management.

The Housekeeping Manager also handles purchasing and inventory management by acquiring supplies and equipment within budgetary guidelines and explores innovative cleaning technologies to improve housekeeping efficiency. The position requires compliance with all Kinseth Hotel Corporation policies, including dress code, safety, and performance standards as stated in the employee handbook and property-specific guidelines. As a supervisor, the Housekeeping Manager oversees 10 to 30 employees, managing the full spectrum of staff-related activities such as hiring, training, performance appraisal, motivating and disciplining staff, as well as resolving complaints and workplace issues.

Physical demands of the job include standing, walking, talking, hearing, and various physical movements like stooping, kneeling, bending, and lifting objects up to 50 pounds. The role demands good vision including close and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, aligning with job safety and performance standards. Overall, this position is vital to the smooth operation of Kinseth Hotel Corporation properties by ensuring guest rooms and public areas are clean, safe, and welcoming, while supporting the company's reputation for exceptional hospitality services.