Hotel Housekeeper at Homewood Suites Indianapolis Downtown Indianapolis, IN

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Incentives

Employee Referral Program

Paid Time Off

Paid Vacation (Full-Time)

Merit Increase

401k with Employer Contribution (Full-Time)

Medical, dental, vision insurance (full-time)

Life insurance (Full-Time)

Long-term/Short-term Disability (Full-Time)

Accident insurance (full-time)

Critical illness insurance (full-time)

Cross-training opportunities

Hotel Room Discounts

Job Description

Homewood Suites Indianapolis Downtown is a premier hotel located in the heart of Indianapolis, IN. Renowned for its spacious suites and exceptional customer service, this hotel caters to both business and leisure travelers seeking comfort, convenience, and a warm hospitality experience. As part of the MHG Hotels LLC family, Homewood Suites operates with a commitment to quality and diversity, striving to provide guests with an inviting home away from home. The hotel offers an array of amenities designed to enhance the guest experience, including fully equipped kitchens in suites, complimentary breakfast, fitness centers, and event spaces. Guests consistently praise the... Show More

Job Requirements

Ability to stand for long periods or entire shifts
Ability to read and visually verify information in various formats
Ability to grasp, turn, and manipulate objects requiring fine motor skills and hand-eye coordination
Ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance
Flexibility to work morning, evening, night, weekends
Ability to maintain a clean, professional appearance
Willingness to perform other reasonable job duties as requested by supervisors

Job Qualifications

High school diploma or equivalent preferred
Previous housekeeping or cleaning experience is an asset
Strong attention to detail and organizational skills
Ability to work in a fast-paced environment
Good communication skills
Ability to follow instructions and work independently
Professional demeanor and warm, welcoming personality
Ability to maintain confidentiality
Basic proficiency in English

Job Duties

Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
Respond to and resolve guest requests
Secure payments, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities, and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Maintain confidentiality of all guests, proprietary information
Communicate any emergency, lost item, or theft to proper staff and/or authorities
Report maintenance problems, accidents, and safety hazards
Keep contingency lists in case of emergency and communicate necessary messages
Protect company assets
Comply with all quality assurance expectations

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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