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Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Incentives
Employee Referral Program
Paid Time Off
Paid vacation
Merit Increase
401k with Employer Contribution
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
long-term disability
short-term disability
accident insurance
critical illness insurance
Cross-training opportunities
Hotel Room Discounts

Job Description

MHG Hotels LLC is a reputable hospitality company dedicated to providing exceptional lodging experiences to travelers and vacationers. With a commitment to excellence and guest satisfaction, MHG Hotels LLC operates a diverse portfolio of hotels that emphasize comfort, convenience, and high-quality service. The company values a welcoming environment where guests feel at home, whether they are staying for a night or an extended period. As a dynamic and evolving hospitality group, MHG Hotels focuses on attracting and retaining a high-performing and diverse workforce, ensuring that employee differences are respected and valued to meet the varying needs of its broad range... Show More

Job Requirements

  • Standing for long periods of time or entire shifts
  • Ability to read and visually verify information in various formats including small print
  • Fine motor skills and hand-eye coordination to manipulate objects of varying size and weight
  • Ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance

Job Qualifications

  • Professional demeanor
  • Warm and welcoming personality
  • Ability to engage easily and actively connect with others
  • Genuine caring and compassion
  • Ability to create confidence and trust
  • Comfortable conversing with diverse individuals at all organizational levels
  • Ability to communicate tactfully and considerately
  • Clear and professional language skills
  • Appropriate telephone etiquette
  • Clean professional appearance

Job Duties

  • Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
  • Respond to and resolve guest requests
  • Secure payments, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities, and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Maintain confidentiality of all guests, proprietary information
  • Communicate any emergency, lost item, or theft to proper staff and/or authorities
  • Report maintenance problems, accidents, and safety hazards
  • Keep contingency lists in case of emergency and communicate any necessary messages
  • Protect company assets
  • Comply with all quality assurance expectations

Job Criteria

Experience

No experience required


Job Location

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