Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Incentives
Employee Referral Program
Paid Time Off
Paid vacation
Merit Increase
401k with Employer Contribution
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
long-term disability
short-term disability
accident insurance
critical illness insurance
Cross-training opportunities
Hotel Room Discounts
Job Description
MHG Hotels LLC is a reputable hospitality company dedicated to providing exceptional lodging experiences to travelers and vacationers. With a commitment to excellence and guest satisfaction, MHG Hotels LLC operates a diverse portfolio of hotels that emphasize comfort, convenience, and high-quality service. The company values a welcoming environment where guests feel at home, whether they are staying for a night or an extended period. As a dynamic and evolving hospitality group, MHG Hotels focuses on attracting and retaining a high-performing and diverse workforce, ensuring that employee differences are respected and valued to meet the varying needs of its broad range of customers. MHG Hotels LLC is recognized as an equal opportunity employer, welcoming candidates of all backgrounds and providing accommodations for individuals with disabilities who may require assistance during the application process.
As a Hotel Housekeeper at MHG Hotels LLC, you will play an integral role in creating a lasting, positive impression on guests from the moment they step into their rooms. Your attention to detail will ensure that every room is spotless, orderly, and inviting. The crisp, pressed linens, perfectly arranged pillows, and sparkling bathroom mirrors are just a few of the details that contribute to the guests' sense of comfort and satisfaction. Your efforts directly impact the guest experience, ensuring that their stay is comfortable, enjoyable, and meets their expectations for a home away from home.
The Hotel Housekeeper role requires dedication to providing impeccable service with a warm and friendly demeanor. It is a role built on teamwork, a strong work ethic, and the ability to anticipate and respond to the needs and requests of guests. Beyond cleaning, the housekeeper maintains a professional, welcoming presence, contributing to a positive atmosphere throughout the hotel. The position offers flexible shifts including mornings, evenings, nights, weekends, and both full-time and part-time opportunities. With access to a comprehensive benefits package for full-time employees, including medical, dental, vision coverage, 401k with employer contribution, life insurance, and paid time off, MHG Hotels ensures employees are valued and supported. Additional perks include employee referral programs, merit increases, vacation time, disability benefits, accident and critical illness insurance, cross-training opportunities, and hotel room discounts.
Candidates in this role will be expected to sustain a clean, safe, and orderly environment for guests, while adhering to quality assurance standards and company policies. The Hotel Housekeeper serves as a key contributor to a positive guest experience, which in turn fosters customer loyalty and enhances the reputation of MHG Hotels LLC. This is a chance to join a friendly, vibrant hospitality team where your efforts are recognized and make a tangible difference every day.
As a Hotel Housekeeper at MHG Hotels LLC, you will play an integral role in creating a lasting, positive impression on guests from the moment they step into their rooms. Your attention to detail will ensure that every room is spotless, orderly, and inviting. The crisp, pressed linens, perfectly arranged pillows, and sparkling bathroom mirrors are just a few of the details that contribute to the guests' sense of comfort and satisfaction. Your efforts directly impact the guest experience, ensuring that their stay is comfortable, enjoyable, and meets their expectations for a home away from home.
The Hotel Housekeeper role requires dedication to providing impeccable service with a warm and friendly demeanor. It is a role built on teamwork, a strong work ethic, and the ability to anticipate and respond to the needs and requests of guests. Beyond cleaning, the housekeeper maintains a professional, welcoming presence, contributing to a positive atmosphere throughout the hotel. The position offers flexible shifts including mornings, evenings, nights, weekends, and both full-time and part-time opportunities. With access to a comprehensive benefits package for full-time employees, including medical, dental, vision coverage, 401k with employer contribution, life insurance, and paid time off, MHG Hotels ensures employees are valued and supported. Additional perks include employee referral programs, merit increases, vacation time, disability benefits, accident and critical illness insurance, cross-training opportunities, and hotel room discounts.
Candidates in this role will be expected to sustain a clean, safe, and orderly environment for guests, while adhering to quality assurance standards and company policies. The Hotel Housekeeper serves as a key contributor to a positive guest experience, which in turn fosters customer loyalty and enhances the reputation of MHG Hotels LLC. This is a chance to join a friendly, vibrant hospitality team where your efforts are recognized and make a tangible difference every day.
Job Requirements
- Standing for long periods of time or entire shifts
- Ability to read and visually verify information in various formats including small print
- Fine motor skills and hand-eye coordination to manipulate objects of varying size and weight
- Ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance
Job Qualifications
- Professional demeanor
- Warm and welcoming personality
- Ability to engage easily and actively connect with others
- Genuine caring and compassion
- Ability to create confidence and trust
- Comfortable conversing with diverse individuals at all organizational levels
- Ability to communicate tactfully and considerately
- Clear and professional language skills
- Appropriate telephone etiquette
- Clean professional appearance
Job Duties
- Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
- Respond to and resolve guest requests
- Secure payments, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities, and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Maintain confidentiality of all guests, proprietary information
- Communicate any emergency, lost item, or theft to proper staff and/or authorities
- Report maintenance problems, accidents, and safety hazards
- Keep contingency lists in case of emergency and communicate any necessary messages
- Protect company assets
- Comply with all quality assurance expectations
Job Criteria
Experience
No experience required
Job Location
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