Hotel Housekeeper

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

SINA Hospitality Management, LLC is a reputable company specializing in hotel and hospitality services, known for its commitment to quality and guest satisfaction. The company operates in an environment that prioritizes exceptional service, cleanliness, and attention to detail to ensure every guest has a comfortable and memorable stay. SINA Hospitality Management, LLC manages properties that are focused on extended stay standards, emphasizing thorough cleaning, upkeep, and guest services to meet the needs of long-term guests, making it a leader in the hospitality industry with a professional and dedicated team.

The role of Housekeeping Attendant at SINA Hospitality Management, L... Show More

Job Requirements

Prompt and regular attendance
Work flexible hours including overtime
Comply with hotel and department uniform and professional standards
Carry out reasonable requests by team leaders and managers
Participate in mandatory job training and meetings
Adhere to property policies, Employee Handbook, and other documents
Immediately report suspicious activities
Ability to frequently lift or move up to 30 pounds
Specific vision abilities including close vision and ability to focus
Willingness to wear personal protective equipment as required

Job Qualifications

High School diploma or GED preferred
No previous experience required but preferred
Ability to maintain confidentiality of business and financial matters
Good interpersonal skills
Ability to communicate effectively
Ability to work in a fast-paced, high-energy environment
Basic knowledge of hotel operations or ability to learn quickly
Ability to work as a team player
Dedicated, hard-working, self-motivated
Practice safety standards at all times
Skilled in operation of listed tools and equipment
Knowledge of Emergency Equipment Manual and emergency procedures

Job Duties

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals
Perform quality assurance requirements for department
Rotate linen changing in accordance with extended stay schedule
Thoroughly clean assigned rooms including sweeping, mopping, vacuuming, dusting, cleaning commodes, mirrors, windows
Change linens and make beds
Clean iron caddy and empty water from iron
Perform other general cleaning such as vanity areas, coffee makers
Maintain kitchen suite in accordance with extended stay standards
Check shower curtain for mildew and clean accordingly
Properly replace linen and guest amenities as needed
Clean and stock Suite Attendant carts and maintain in a presentable manner
Check for missing or damaged furniture and report it
Label lost and found articles and turn them in
Report maintenance problems immediately
Administer key control for issued keys or keys left in suites
Maintain security by keeping room doors locked
Work in laundry area as necessary
Remain visible and available for guests at all times
Offer assistance or answer questions throughout the hotel
Train new associates
Complete maintenance work orders and deliver to supervisor
Implement the Brand service culture
Perform all shift checklist responsibilities
Support team members to ensure workload completion

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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