Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
SINA Hospitality Management, LLC is a reputable company specializing in hotel and hospitality services, known for its commitment to quality and guest satisfaction. The company operates in an environment that prioritizes exceptional service, cleanliness, and attention to detail to ensure every guest has a comfortable and memorable stay. SINA Hospitality Management, LLC manages properties that are focused on extended stay standards, emphasizing thorough cleaning, upkeep, and guest services to meet the needs of long-term guests, making it a leader in the hospitality industry with a professional and dedicated team.
The role of Housekeeping Attendant at SINA Hospitality Management, LLC involves a critical responsibility in maintaining the cleanliness and appearance of guest suites in accordance with the company’s extended stay standards. This position requires the attendant to clean suites thoroughly, replenish guest amenities and linens, and maintain suite attendant carts and supply rooms in an organized and presentable manner. The attendant plays an important role in ensuring that guests experience a clean and welcoming environment that reflects the high standards of the brand.
Housekeeping Attendants are expected to offer exceptional customer service, addressing guest needs with courtesy and professionalism. They perform quality assurance to maintain cleanliness standards, rotate linen changes according to schedule, and manage the upkeep of kitchen suites and bathroom areas. Their duties also include inspecting furniture and equipment for damage, reporting maintenance issues promptly, administering key control, and maintaining security by keeping room doors locked. Working as part of a team, the attendant supports daily workload completion and may be involved in training new associates. The role demands a strong work ethic, attention to detail, ability to work in a fast-paced environment, and compliance with all safety and operational procedures.
This is a full-time position that requires flexibility in working hours, including overtime and rotations, to accommodate the hotel's 24/7 operation. Although prior experience is preferred, it is not mandatory, making this role a valuable opportunity for individuals seeking to grow in the hospitality industry. SINA Hospitality Management offers a structured, team-oriented culture where all associates are encouraged to engage actively with guests and colleagues, fostering a positive and productive working environment. This role is pivotal in upholding the hotel's brand service culture and ensuring guest satisfaction through meticulous housekeeping practices and attentive service.
The role of Housekeeping Attendant at SINA Hospitality Management, LLC involves a critical responsibility in maintaining the cleanliness and appearance of guest suites in accordance with the company’s extended stay standards. This position requires the attendant to clean suites thoroughly, replenish guest amenities and linens, and maintain suite attendant carts and supply rooms in an organized and presentable manner. The attendant plays an important role in ensuring that guests experience a clean and welcoming environment that reflects the high standards of the brand.
Housekeeping Attendants are expected to offer exceptional customer service, addressing guest needs with courtesy and professionalism. They perform quality assurance to maintain cleanliness standards, rotate linen changes according to schedule, and manage the upkeep of kitchen suites and bathroom areas. Their duties also include inspecting furniture and equipment for damage, reporting maintenance issues promptly, administering key control, and maintaining security by keeping room doors locked. Working as part of a team, the attendant supports daily workload completion and may be involved in training new associates. The role demands a strong work ethic, attention to detail, ability to work in a fast-paced environment, and compliance with all safety and operational procedures.
This is a full-time position that requires flexibility in working hours, including overtime and rotations, to accommodate the hotel's 24/7 operation. Although prior experience is preferred, it is not mandatory, making this role a valuable opportunity for individuals seeking to grow in the hospitality industry. SINA Hospitality Management offers a structured, team-oriented culture where all associates are encouraged to engage actively with guests and colleagues, fostering a positive and productive working environment. This role is pivotal in upholding the hotel's brand service culture and ensuring guest satisfaction through meticulous housekeeping practices and attentive service.
Job Requirements
- Prompt and regular attendance
- Work flexible hours including overtime
- Comply with hotel and department uniform and professional standards
- Carry out reasonable requests by team leaders and managers
- Participate in mandatory job training and meetings
- Adhere to property policies, Employee Handbook, and other documents
- Immediately report suspicious activities
- Ability to frequently lift or move up to 30 pounds
- Specific vision abilities including close vision and ability to focus
- Willingness to wear personal protective equipment as required
Job Qualifications
- High School diploma or GED preferred
- No previous experience required but preferred
- Ability to maintain confidentiality of business and financial matters
- Good interpersonal skills
- Ability to communicate effectively
- Ability to work in a fast-paced, high-energy environment
- Basic knowledge of hotel operations or ability to learn quickly
- Ability to work as a team player
- Dedicated, hard-working, self-motivated
- Practice safety standards at all times
- Skilled in operation of listed tools and equipment
- Knowledge of Emergency Equipment Manual and emergency procedures
Job Duties
- Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals
- Perform quality assurance requirements for department
- Rotate linen changing in accordance with extended stay schedule
- Thoroughly clean assigned rooms including sweeping, mopping, vacuuming, dusting, cleaning commodes, mirrors, windows
- Change linens and make beds
- Clean iron caddy and empty water from iron
- Perform other general cleaning such as vanity areas, coffee makers
- Maintain kitchen suite in accordance with extended stay standards
- Check shower curtain for mildew and clean accordingly
- Properly replace linen and guest amenities as needed
- Clean and stock Suite Attendant carts and maintain in a presentable manner
- Check for missing or damaged furniture and report it
- Label lost and found articles and turn them in
- Report maintenance problems immediately
- Administer key control for issued keys or keys left in suites
- Maintain security by keeping room doors locked
- Work in laundry area as necessary
- Remain visible and available for guests at all times
- Offer assistance or answer questions throughout the hotel
- Train new associates
- Complete maintenance work orders and deliver to supervisor
- Implement the Brand service culture
- Perform all shift checklist responsibilities
- Support team members to ensure workload completion
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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