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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
uniform provided
Job Description
Our hotel is a distinguished hospitality establishment dedicated to providing exceptional guest experiences through impeccable service and comfortable accommodations. We pride ourselves on maintaining high standards of cleanliness, safety, and guest satisfaction, ensuring every visitor enjoys a welcoming and pleasant stay. Our experienced team works collaboratively to uphold the values and reputation of our brand, focusing on guest comfort and operational excellence in every area of the hotel. We are currently seeking a dedicated Housekeeping Guest Service Representative (GSR) to join our dynamic team as a critical member responsible for the upkeep of guest rooms and overall hotel quality. This position is full-time and offers competitive compensation in line with industry standards.
The Housekeeping Guest Service Representative plays a vital role in maintaining a positive guest experience by preparing and servicing clean, inviting, and comfortable rooms within specified timeframes while adhering strictly to hotel brand standards. This position requires a proactive approach to cleaning and guest interaction, ensuring that all rooms meet sanitation and safety guidelines while also fostering a positive atmosphere through friendly and professional service.
The GSR will be responsible for managing multiple tasks including cleaning guest rooms, restocking supplies, and coordinating with front desk and maintenance staff to ensure seamless service delivery. Exceptional attention to detail and a strong commitment to safety protocols, including OSHA standards, are essential. In addition to cleaning duties, the role involves guest engagement, handling special service requests, and performing regular inspections to maintain consistent quality.
Candidates for this role should be comfortable working in varying environmental conditions, including outdoor exterior corridors in different weather, and must be physically capable of lifting up to 50 pounds and performing repetitive movements such as bending, stooping, and walking throughout the shift. Flexibility in working hours is required as the schedule may include evenings, weekends, and holidays based on business needs.
This role provides an excellent opportunity for individuals seeking to develop their hospitality skills in a supportive environment. Cross-training opportunities in laundry, maintenance, and front desk functions are also available to enhance career growth. Successful applicants will demonstrate a friendly disposition, ability to multitask efficiently, and maintain a professional appearance at all times. Join our team and contribute to delivering a memorable hotel experience for every guest served.
The Housekeeping Guest Service Representative plays a vital role in maintaining a positive guest experience by preparing and servicing clean, inviting, and comfortable rooms within specified timeframes while adhering strictly to hotel brand standards. This position requires a proactive approach to cleaning and guest interaction, ensuring that all rooms meet sanitation and safety guidelines while also fostering a positive atmosphere through friendly and professional service.
The GSR will be responsible for managing multiple tasks including cleaning guest rooms, restocking supplies, and coordinating with front desk and maintenance staff to ensure seamless service delivery. Exceptional attention to detail and a strong commitment to safety protocols, including OSHA standards, are essential. In addition to cleaning duties, the role involves guest engagement, handling special service requests, and performing regular inspections to maintain consistent quality.
Candidates for this role should be comfortable working in varying environmental conditions, including outdoor exterior corridors in different weather, and must be physically capable of lifting up to 50 pounds and performing repetitive movements such as bending, stooping, and walking throughout the shift. Flexibility in working hours is required as the schedule may include evenings, weekends, and holidays based on business needs.
This role provides an excellent opportunity for individuals seeking to develop their hospitality skills in a supportive environment. Cross-training opportunities in laundry, maintenance, and front desk functions are also available to enhance career growth. Successful applicants will demonstrate a friendly disposition, ability to multitask efficiently, and maintain a professional appearance at all times. Join our team and contribute to delivering a memorable hotel experience for every guest served.
Job Requirements
- legally authorized to work in the United States
- 1-2 years in customer service preferred
- experience with administrative tasks
- frequent lifting and bending required
- ability to work in non-climate-controlled conditions
- ability to exert physical effort including lifting up to 50 pounds
- willingness to work nights, weekends, and holidays
- maintain professional appearance
- able to handle multiple tasks with minimal supervision
Job Qualifications
- 1-2 years in previous customer service preferred
- some administrative duties experience
- professional appearance and friendly attitude
- ability to switch tasks frequently and work with minimal supervision
- frequent lifting and bending
- ability to work nights, weekends, and/or holidays
Job Duties
- Use hotel’s set expectations and processes to monitor and maintain cleanliness, sanitation, and organization of guest rooms and other areas
- Remove and replace dirty linens and terry
- change and make beds
- clean bathroom and vanity areas
- vacuum and dust
- Smile and greet guests and maintain positive guest relations
- restock and transport cart with cleaning supplies, linens, terry, and amenities to assigned guest rooms and position securely
- use correct cleaning chemicals for designated surfaces according to OSHA regulations
- communicate with front desk staff about room information, maintenance cards, lost and found items, and discrepancies
- inspect room fixtures and accessories for proper location, operation, and function and report concerns
- maintain confidentiality of guest information and hotel data
- work in non-climate-controlled conditions
- exert physical effort in operating cleaning equipment and transporting carts up to 50lbs
- comply with OSHA standards
- provide special services for guests upon request
- set heating/cooling equipment properly
- perform self-room inspections and accept feedback
- cross-train in laundry, maintenance, and/or front desk functions if possible
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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