Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
flexible schedule
Employee Discounts
Retirement Plan
Training and Development
Job Description
Hyatt Place is a renowned hotel brand that offers a distinctive hospitality experience, blending comfort, style, and attentive service to create memorable stays for guests. Known for its innovative approach to hospitality, Hyatt Place emphasizes a relaxed atmosphere combined with high standards of excellence that cater to both business and leisure travelers. As part of the Hyatt family, this brand focuses on delivering exceptional guest service through thoughtful design and culinary innovation, ensuring every visit offers more than just a typical hotel stay. Hyatt Place is committed to creating rewarding experiences that inspire and satisfy guests, setting itself apart from traditional accommodations. The environment is welcoming, clean, comfortable, and inviting, designed to make guests feel at ease and valued throughout their stay.
The Hotel Host at Hyatt Place plays a vital role in upholding these values by being the face of the hotel’s commitment to extraordinary guest service and teamwork. This role involves creating a larger-than-life experience for guests by providing welcoming, helpful, and personalized service while maintaining an orderly and pleasant environment. The Hotel Host is responsible for managing multiple guest areas, including the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room, and the TV den. Additionally, the position involves overseeing the guest check-in and check-out process and servicing meeting rooms, ensuring seamless operations and guest satisfaction. This dynamic role requires excellent communication skills, previous guest service experience, and the aptitude to thrive in a fast-paced, guest-centric environment. Working as a Hotel Host at Hyatt Place means being an integral part of a team dedicated to exceeding guest expectations and promoting the Hyatt Place experience.
The Hotel Host at Hyatt Place plays a vital role in upholding these values by being the face of the hotel’s commitment to extraordinary guest service and teamwork. This role involves creating a larger-than-life experience for guests by providing welcoming, helpful, and personalized service while maintaining an orderly and pleasant environment. The Hotel Host is responsible for managing multiple guest areas, including the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room, and the TV den. Additionally, the position involves overseeing the guest check-in and check-out process and servicing meeting rooms, ensuring seamless operations and guest satisfaction. This dynamic role requires excellent communication skills, previous guest service experience, and the aptitude to thrive in a fast-paced, guest-centric environment. Working as a Hotel Host at Hyatt Place means being an integral part of a team dedicated to exceeding guest expectations and promoting the Hyatt Place experience.
Job Requirements
- High school diploma or equivalent
- Must be 18 years or older
- Previous customer service experience, preferably in a hotel or related field
- Schedule flexibility for AM/PM shifts, weekends and holidays
- Strong command of the English language including speaking, reading, and writing
- Ability to learn quickly and work in a fast-paced position with guest interaction
- Ability to multi-task
- Must possess basic computer skills such as Word and Excel
- Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
- True desire to satisfy the needs of others in a fast-paced environment
Job Qualifications
- Customer service experience is required, preferably in a hotel or related field
- Strong command of the English language including speaking, reading, and writing
- Ability to learn quickly and adapt in a fast-paced position with guest interaction
- Ability to multi-task effectively
- High school diploma or equivalent
- Basic computer skills such as proficiency in Word and Excel
- Must be 18 years or older
- Desire to satisfy the needs of others in a fast-paced environment
- Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
Job Duties
- Manage the Hotel Host Stand with professionalism and attentiveness
- Oversee the Bakery Café ensuring quality service and presentation
- Maintain cleanliness and functionality in the Guest Kitchen, e-room, and TV den
- Facilitate guest check-in and check-out processes efficiently
- Service and prepare meeting rooms for events
- Communicate effectively with guests to address their needs and inquiries
- Collaborate with other hotel departments to ensure a seamless guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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