Hotel Guest Service Representative Part Time

Madison, WI, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $16.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid sick time

Paid Time Off

Same-day pay options

401(k) retirement plan with matching contributions

Job Description

Moxy Madison Downtown is a vibrant and contemporary hotel proudly managed by NCG Hospitality, an award-winning, family-owned third-generation business that leads in the ownership, development, and operation of over 30 premier hospitality properties. Recognized as a 2025 USA Today Top Workplace Winner, Moxy Madison Downtown is known for its dynamic and inclusive work environment where team members feel engaged and appreciated at every level. This recognition stems from the hotel’s commitment to core values like Growth, Fun, Trust, and Responsibility, fostering a culture where employees can thrive personally and professionally.

The Guest Service Representative role at Moxy Madison Do... Show More

Job Requirements

Flexible availability including nights, weekends, and holidays
Ability to multitask and stay organized in a fast-paced environment
Excellent communication and interpersonal skills
Basic knowledge of hospitality or customer service preferred but not required
Interest in bartending or willingness to cross-train a plus
Dependable and punctual work ethic
Positive attitude and team player mindset

Job Qualifications

Outgoing, personable, and full of energy
Love engaging with people from all walks of life
Thrive in fast-paced, ever-changing environments
Organized, dependable, and able to multitask
Hospitality experience a plus but not required
Bartending experience or interest in learning is a bonus
Flexible availability, including nights, weekends, and holidays

Job Duties

Welcome and check-in guests at the bar with style and personality
Provide exceptional guest service with a friendly, can-do attitude
Assist with reservations, room assignments, and guest inquiries
Promote hotel features, local attractions, and food & beverage offerings
Handle guest issues efficiently and with a positive approach
Support other departments as needed-this is a team sport!
Option to cross-train as a bartender (Yes, you read that right!)

Job Location

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