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Hotel Guest Service Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.25 - $24.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
DailyPay
401k
Paid training
Paid PTO
Employee Discounts

Job Description

Our hotel is a distinguished member of the Kinseth Hospitality Corporation (KHC) family, renowned for delivering exceptional guest experiences across its network of quality hotels and restaurants. We pride ourselves on maintaining high standards of hospitality, ensuring that every guest feels welcome, comfortable, and valued. As a vibrant and growing hospitality organization, we emphasize a supportive and team-oriented work environment where employees are empowered to grow professionally and personally. Our commitment to excellence makes us a preferred destination for travelers seeking superior service and quality accommodations.

The Assistant General Manager (AGM) role at our hotel is a pivotal leadership positio... Show More

Job Requirements

  • Must be available to work any shift, including weekends and holidays
  • Ability to handle guest complaints and resolve issues professionally
  • Strong organizational and multitasking abilities
  • Physical ability to perform duties including standing, walking, lifting up to 50 pounds
  • Commitment to follow company policies and maintain professional image
  • Ability to monitor and maintain front desk coverage at 100 percent
  • Experience using cash and credit card handling procedures

Job Qualifications

  • Previous hotel or hospitality management experience preferred
  • Strong leadership and problem-solving skills
  • Excellent customer service and communication skills
  • Ability to multitask and work in a fast-paced environment
  • Knowledge of front desk procedures and reservation systems
  • Experience supervising and training staff

Job Duties

  • Assist in overseeing all hotel operations and departments
  • Deliver exceptional guest service and resolve guest concerns professionally
  • Support, train, and motivate team members
  • Ensure compliance with brand standards and company policies
  • Help manage scheduling, inventory, and daily reporting
  • Step in as Manager on Duty as needed
  • Coordinate front desk activities and ensure guest satisfaction

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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