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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.25 - $24.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid training
Paid PTO
Employee Discounts
Referral program
DailyPay
Job Description
Our hotel is a distinguished member of the Kinseth Hotel Corporation, recognized for delivering exceptional hospitality experiences backed by a reputable brand and a commitment to outstanding guest service. As a part of a network of hotels and restaurants, we pride ourselves on maintaining high standards of quality, comfort, and customer satisfaction. Our establishment caters to a diverse clientele, including business travelers, tourists, and families, providing a welcoming and comfortable environment that combines modern amenities with attentive, personalized service. The hotel operates within the hospitality industry, a sector known for its dynamic, fast-paced environment where excellence in guest satisfaction and... Show More
Job Requirements
- Must be available to work any shift including weekends and holidays
- Ability to stand, walk, reach, and use hands frequently
- Capability to occasionally lift or move up to 50 pounds
- Maintain a professional image and adhere to dress codes
- Follow all company policies and procedures
- Ability to address guest complaints and resolve conflicts effectively
- Willingness to perform duties as assigned
- Ability to work under pressure in a dynamic environment
Job Qualifications
- Previous hotel or hospitality management experience
- Strong leadership and problem-solving skills
- Excellent customer service and communication skills
- Experience with scheduling and inventory management
- Ability to multitask in a fast-paced environment
- Knowledge of hotel operations and reservation systems
- Ability to train and motivate teams
- Familiarity with compliance and safety procedures
Job Duties
- Assist in overseeing all hotel operations and departments
- Deliver exceptional guest service and resolve guest concerns professionally
- Support, train, and motivate team members
- Ensure compliance with brand standards and company policies
- Help manage scheduling, inventory, and daily reporting
- Step in as Manager on Duty as needed
- Hire, train, schedule, assign duties and shifts to front desk workers and observe performances
- Communicate and cooperate with other department heads to ensure coordination
- Answer inquiries about property policies, services, and guest concerns
- Develop and maintain guest information files regarding property and local attractions
- Manage the reservation system including inventory, rates, reservations and payments
- Train staff on cash and credit card handling procedures
- Greet guests warmly, register and assign rooms ensuring proper payment methods
- Ensure guest safety by enforcing emergency and security procedures
- Patrol public areas and resolve conflicts
- Monitor night audit for accuracy and prepare financial reports
- Maintain front desk coverage and cover shifts including audits
- Train, oversee and cover Van Driver and Housemen positions when necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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