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Hotel Guest Service Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.25 - $24.50
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Paid training
Employee Discounts

Job Description

Our esteemed hotel, part of the reputable Kinseth Hotel Corporation, is a distinguished establishment recognized for providing premium hospitality services that cater to a diverse global clientele. We pride ourselves on delivering unparalleled guest experiences through our dedicated team of hospitality professionals and a commitment to excellence in all operational facets. As a member of the Hilton brand network, our hotel upholds a legacy of quality, comfort, and exceptional customer service standards that resonate well with travel enthusiasts seeking both leisure and business accommodations. Located strategically within a vibrant community, we offer visitors not only luxurious accommodations but also convenient... Show More

Job Requirements

  • Must be available to work any shift, including weekends and holidays
  • Ability to stand, walk, and use hands regularly
  • Capability to lift and move up to 50 pounds occasionally
  • Adherence to all KHC policies and procedures
  • Maintain a professional image and punctuality
  • Ability to communicate effectively with guests and team members
  • Experience with employee supervision and conflict resolution

Job Qualifications

  • Previous hotel or hospitality management experience preferred
  • Strong leadership and problem-solving skills
  • Excellent customer service and communication skills
  • Ability to multitask and work in a fast-paced environment
  • Knowledge of reservation and front desk operations
  • Proficiency in cash and credit handling procedures
  • Experience training and supervising staff
  • Familiarity with hotel safety and emergency protocols

Job Duties

  • Assist in overseeing all hotel operations and departments
  • Deliver exceptional guest service and resolve guest concerns professionally
  • Support, train, and motivate team members
  • Ensure compliance with brand standards and company policies
  • Help manage scheduling, inventory, and daily reporting
  • Step in as Manager on Duty as needed
  • Coordinate front desk activities and resolve guest issues
  • Hire, train, and schedule front desk staff
  • Communicate with department heads to enhance guest satisfaction
  • Manage reservation systems including inventory and rates
  • Enforce cash and credit card handling procedures
  • Ensure guest safety and security
  • Monitor night audit for accuracy and prepare reports
  • Train and oversee Van Driver and Housemen positions
  • Maintain full front desk coverage including audit shifts

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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