Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.25 - $24.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Paid training
Employee Discounts
Job Description
Our esteemed hotel, part of the reputable Kinseth Hotel Corporation, is a distinguished establishment recognized for providing premium hospitality services that cater to a diverse global clientele. We pride ourselves on delivering unparalleled guest experiences through our dedicated team of hospitality professionals and a commitment to excellence in all operational facets. As a member of the Hilton brand network, our hotel upholds a legacy of quality, comfort, and exceptional customer service standards that resonate well with travel enthusiasts seeking both leisure and business accommodations. Located strategically within a vibrant community, we offer visitors not only luxurious accommodations but also convenient access to local attractions and cultural highlights, making every stay memorable.
We are currently seeking a dedicated and passionate Assistant General Manager (AGM) to join our dynamic team. This leadership role is integral to our day-to-day operations, focusing on maintaining and enhancing guest satisfaction while driving team performance and operational efficiency. The Assistant General Manager will work closely with department heads and cross-functional teams to oversee the hotel’s activities, ensuring smooth coordination and adherence to established protocols and brand standards. This position demands a proactive professional with strong leadership capabilities, excellent communication skills, and the ability to thrive in a fast-paced, customer-oriented environment.
The Assistant General Manager will be responsible for assisting in managing all hotel departments, supporting team members through training and motivation, and resolving guest concerns with professionalism and promptness. This role also involves contributing to the scheduling, inventory management, and daily reporting tasks to help optimize hotel performance. Moreover, the AGM will step in as the Manager on Duty when required, exemplifying operational excellence and fostering a welcoming atmosphere for both guests and staff. This exciting opportunity offers competitive salary benefits and career growth potential within the Hilton brand, making it ideal for hospitality professionals eager to advance their careers in a supportive and engaging workplace.
We are currently seeking a dedicated and passionate Assistant General Manager (AGM) to join our dynamic team. This leadership role is integral to our day-to-day operations, focusing on maintaining and enhancing guest satisfaction while driving team performance and operational efficiency. The Assistant General Manager will work closely with department heads and cross-functional teams to oversee the hotel’s activities, ensuring smooth coordination and adherence to established protocols and brand standards. This position demands a proactive professional with strong leadership capabilities, excellent communication skills, and the ability to thrive in a fast-paced, customer-oriented environment.
The Assistant General Manager will be responsible for assisting in managing all hotel departments, supporting team members through training and motivation, and resolving guest concerns with professionalism and promptness. This role also involves contributing to the scheduling, inventory management, and daily reporting tasks to help optimize hotel performance. Moreover, the AGM will step in as the Manager on Duty when required, exemplifying operational excellence and fostering a welcoming atmosphere for both guests and staff. This exciting opportunity offers competitive salary benefits and career growth potential within the Hilton brand, making it ideal for hospitality professionals eager to advance their careers in a supportive and engaging workplace.
Job Requirements
- Must be available to work any shift, including weekends and holidays
- Ability to stand, walk, and use hands regularly
- Capability to lift and move up to 50 pounds occasionally
- Adherence to all KHC policies and procedures
- Maintain a professional image and punctuality
- Ability to communicate effectively with guests and team members
- Experience with employee supervision and conflict resolution
Job Qualifications
- Previous hotel or hospitality management experience preferred
- Strong leadership and problem-solving skills
- Excellent customer service and communication skills
- Ability to multitask and work in a fast-paced environment
- Knowledge of reservation and front desk operations
- Proficiency in cash and credit handling procedures
- Experience training and supervising staff
- Familiarity with hotel safety and emergency protocols
Job Duties
- Assist in overseeing all hotel operations and departments
- Deliver exceptional guest service and resolve guest concerns professionally
- Support, train, and motivate team members
- Ensure compliance with brand standards and company policies
- Help manage scheduling, inventory, and daily reporting
- Step in as Manager on Duty as needed
- Coordinate front desk activities and resolve guest issues
- Hire, train, and schedule front desk staff
- Communicate with department heads to enhance guest satisfaction
- Manage reservation systems including inventory and rates
- Enforce cash and credit card handling procedures
- Ensure guest safety and security
- Monitor night audit for accuracy and prepare reports
- Train and oversee Van Driver and Housemen positions
- Maintain full front desk coverage including audit shifts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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