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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $17.50
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Same Day Pay
Vacation pay
Personal Days
Holiday pay
Employee Discounts
Online Training Courses
Employee assistance program
Jury duty leave
Bereavement leave
Job Description
Courtyard Dayton Beavercreek, Ohio is a newly renovated hotel offering a vibrant and dynamic work environment located minutes from Wright-Patterson Air Force Base, Wright State University, and downtown Dayton. The hotel is strategically positioned near major developments including the new Dick's Sporting Goods Outdoor complex at Fairfield Commons Mall, making it an ideal place to work and thrive in an active community setting. This Marriott Bonvoy-affiliated hotel boasts amenities such as an on-site Starbucks coffee, made-to-order breakfast options, and a state-of-the-art fitness center, all designed to enhance the guest experience and promote a comfortable stay. Courtyard Dayton Beavercreek prides itself... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer-facing roles such as hospitality, retail, or food service
- Ability to use computers and property management systems (PMS)
- Strong communication skills both verbal and written
- Availability to work flexible hours including weekends and holidays
- Ability to handle guest complaints and difficult situations professionally
- Knowledge of upselling and sales techniques is beneficial
- Prior experience in hotel front desk operations preferred
Job Qualifications
- Previous experience in customer-facing roles, such as in hospitality, retail, or food service
- Strong interpersonal skills and a focus on delivering exceptional service
- Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
- Strong verbal and written communication skills
- Experience handling guest complaints or resolving conflicts in a calm and effective manner
- Experience managing multiple tasks simultaneously in a fast-paced environment
- Knowledge of upselling techniques or prior experience in sales
- Prior hotel experience or familiarity with front desk operations
- High school diploma or equivalent
- Coursework or degree in hospitality or related field is a plus
Job Duties
- Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience
- Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records
- Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations
- Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies
- Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly
- Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans
- Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction
- Keeping accurate and organized records of guest stays, payments, and interactions in the hotel's property management system (PMS)
- Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience
- Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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