Hotel Guest Service Agent

Courtyard Dayton Beavercreek, Ohio is a newly renovated hotel offering a vibrant and dynamic work environment located minutes from Wright-Patterson Air Force Base, Wright State University, and downtown Dayton. The hotel is strategically positioned near major developments including the new Dick's Sporting Goods Outdoor complex at Fairfield Commons Mall, making it an ideal place to work and thrive in an active community setting. This Marriott Bonvoy-affiliated hotel boasts amenities such as an on-site Starbucks coffee, made-to-order breakfast options, and a state-of-the-art fitness center, all designed to enhance the guest experience and promote a comfortable stay. Courtyard Dayton Beavercreek prides itself on maintaining high standards of cleanliness and guest satisfaction, underscored by recent accolades and dedicated management teams with over three years of experience in hospitality.

The role of Hotel Guest Service Agent, also known as Front Desk Clerk or Front Office Agent, is a critical customer-facing position within Courtyard Dayton Beavercreek. This role encompasses responsibilities of welcoming guests in a warm and efficient manner upon check-in and providing comprehensive assistance until check-out. You will be the hotel’s first point of contact, ensuring smooth check-in/check-out processes, managing reservations, cancellations, and modifications through the property management system with precision and timeliness. Your role involves addressing guest inquiries, complaints, and special requests professionally to not only meet but exceed guest expectations. In this role, you will also handle payment processing including room charges, deposits, and refunds, adhering strictly to hotel policies for accuracy and security.

Coordination with housekeeping, maintenance, and other departments forms an essential part of your daily activities to ensure guests' needs are met promptly and any issues resolved without delay. You will provide valuable information on hotel amenities, local attractions, transportation, and dining options to enhance guests’ stay experiences. An upselling component is integrated into the position, encouraging you to promote room upgrades and hotel services effectively to optimize guest satisfaction and hotel revenue. Embracing safety and security protocols is paramount to this role including guest identification verification and vigilance against suspicious activities.

This position offers an excellent opportunity for candidates who enjoy working in a lively, guest-oriented atmosphere and are striving to grow professionally in hospitality. The anticipated work hours are from 3:00 p.m. until 11:00 p.m., allowing for a balanced work schedule. The hotel supports professional development through access to online training programs and Commonwealth University resources. Additional employee benefits include medical, dental, and vision insurance, 401(k) with company match, and paid time off for vacation, personal days, and holidays. The hotel also offers employee discounts on accommodations and food and beverage purchases, creating a rewarding and inclusive work culture. Courtyard Dayton Beavercreek, managed by Commonwealth Hotels, invites applicants who are flexible to work during weekends and holidays, and who are eager to be part of a team shaping the future of hospitality in the Dayton Beavercreek area.