Hotel Guest Service Agent - Part Time - Bossier City

East Orange, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

Employee wellness programs

Job Description

Live! Casino & Hotel is a prominent hospitality and entertainment establishment known for its exceptional service, vibrant atmosphere, and comprehensive amenities. As a leading casino and hotel brand, Live! thrives on delivering unparalleled guest experiences through a commitment to quality, safety, and guest satisfaction. With a focus on creating a welcoming and enjoyable environment, Live! Casino & Hotel combines the excitement of gaming with the comfort of first-class accommodations, dining, and entertainment options. The team members at Live! are the cornerstone of its success, valued for their dedication, friendliness, and professionalism in providing top-tier guest services. The company fosters a... Show More

Job Requirements

High school education or equivalent
Previous experience in a hotel or high-end retail environment desired
Ability to work in an alcohol and smoking environment
Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or other regulatory entity
Ability to communicate effectively with guests and staff
Ability to read and interpret instructions and directions
Ability to lift, push, carry up to 20lbs
Frequent standing, walking, some sitting, bending, kneeling, and climbing steps

Job Qualifications

High school education or equivalent
Previous experience in a hotel or high-end retail environment desired
Ability to communicate effectively with guests and staff
Knowledge of hotel operations and guest services
Strong customer service skills
Ability to work in an alcohol and smoking environment
Ability to secure and maintain licensure as required by Louisiana Gaming Control Board or applicable regulatory bodies
Ability to multitask and handle stressful situations
Basic computer skills
Cash handling experience

Job Duties

Maintain complete knowledge of hotel features, services, and hours of operation
Maintain complete knowledge of all room types, numbers, layout, décor, appointments, and locations
Maintain complete knowledge of room rates, special packages, and promotions
Maintain awareness of daily house count and expected arrivals and departures
Maintain room availability status for any given day
Maintain knowledge and comply with all hotel and departmental policies and procedures including front and back of house operations
Obtain and secure assigned bank and ensure accuracy of contracted monies
Answer department telephone promptly with correct greeting and telephone etiquette
Promote positive guest relations in a congenial manner
Process guest check-ins according to hotel requirements including confirming reservations, assigning rooms, and handling walk-ins
Handle guest messages, mail, faxes, and inform guests about room keys and amenities
Issue parking passes and validate valet parking tickets
Obtain proper identification and guest signatures for tax-exempt guests and designated paperwork
Coordinate bell person for guest escort and luggage transport
Maintain guest history files and communicate VIP arrivals to designated personnel
Set up accurate guest accounts and accommodate room changes
Document guest requests, complaints, or problems immediately and notify appropriate personnel
Offer voicemail system information and manage wake-up call requests
Block rooms, pre-register guests, and prepare key packets
Communicate pertinent guest information to departments
Generate daily and weekly reports
Resolve room status discrepancies with housekeeping
Process guest check-outs including resolving late charges and presenting folios
Handle requests for late check-outs and group check-ins/outs
Assist departments and executives with guest and group information
Adhere to cashiering procedures including processing adjustment vouchers, making change, posting charges, running closing reports, and securing bank
Document information in logbook
Perform additional duties as assigned
Assist with reservation calls and follow-up
Provide concierge services when the concierge is unavailable
Assist other front office areas as needed
Provide guest room tours
Document maintenance needs and submit work orders

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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