Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Employee assistance program
Job Description
Live! Casino & Hotel is a premier hospitality and entertainment destination known for its vibrant casino, luxurious hotel accommodations, and exceptional guest services. Located in the heart of Louisiana, Live! Casino & Hotel offers guests an exciting environment combining world-class gaming experiences with comfortable lodging and diverse amenities. This establishment prides itself on providing a safe, fun, and friendly atmosphere, making it a top choice for both leisure and business travelers alike. As part of the Live! brand, the company emphasizes the importance of its people, recognizing that team members are its most valuable asset and the foundation of its... Show More
Job Requirements
- High school education or equivalent
- Previous experience in a hotel or high-end retail environment desired
- Must be able to work in an environment with alcohol and smoking exposure
- Must have the ability to secure and maintain licensure required by Louisiana Gaming Control Board or other regulatory entity
- Ability to lift, push, and carry up to 20 pounds
- Ability to stand, walk frequently, bend or kneel as required
- Ability to climb steps
- Ability to communicate effectively with guests and staff
- ability to read and interpret instructions
Job Qualifications
- High school education or equivalent
- Previous experience in a hotel or high-end retail environment desired
- Ability to communicate effectively with guests and staff
- Ability to read and interpret instructions and directions
- Ability to secure and maintain licensure as required by the Louisiana Gaming Control Board or applicable regulatory entity
- Proficient in handling guest check-in and check-out procedures
- Strong guest service and interpersonal skills
- Ability to manage cash handling and cashiering procedures accurately
- Capable of multitasking in a fast-paced environment
- Knowledge of hotel policies and front office operations
Job Duties
- Maintain complete knowledge of hotel features/services, hours of operation, All room types, numbers, layout, décor, appointments and locations, All room rates, special packages and promotions, Daily house count and expected arrivals/departures, Room availability status for any given day, Scheduled daily group activities
- Maintain complete knowledge and comply with all hotel and departmental policies and procedures
- Obtain assigned bank and ensure accuracy of contracted monies, keep bank secure at all times
- Answer department telephone within 3 rings using correct greeting and telephone etiquette
- Promote positive guest relations for information in a congenial manner
- Process all guest check-ins according to established hotel requirements
- Confirm reservation in system and review all noted information
- Complete walk-in reservations for guests with no prior room reserved
- Obtain backup information for guest credit/payment method and input into system, collect cash when designated
- Assign guest room
- Advise guest of any messages, mail, faxes, etc. that was received for them
- Inform guest of room safe and mini bar key and room key procedures
- Issue parking passes/validate valet parking tickets and enter information in the computer
- Communicate services and amenities included in packages to guests on packages
- Obtain proper identification for tax exempt guests and attach form to registration card
- Obtain guest signature for designated paperwork
- Obtain bell person to escort guest and transport their luggage to the room
- Maintain guest history files on all guests
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities
- Set up accurate accounts for each guest checking in according to their requirements
- Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
- Follow up within 30 minutes to ensure completion and guest satisfaction
- Offer detailed information on the voicemail system to callers and guests wishing to leave a message
- Accept and record wake-up call requests
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Process all check-outs according to established hotel requirements
- Resolve any late charges
- Present folio to guest and resolve any disputed charges
- Settle guest accounts following accounting procedures
- Retrieve guest room key from guest
- Handle requests for late check-outs
- Conduct group check-ins/outs
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
- Adhere to all cashiering procedures
- Legibly document pertinent information in the log book
- Perform other duties as assigned
- Assist with reservation calls and process, record and follow up details
- Provide Concierge service when no Concierge is available
- Assist in other Front Office areas as assigned
- Provide guest room tours
- Document maintenance needs on work orders and submit to management
Job Location
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