Hotel Guest Service

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.50 - $1.00

Benefits

Health Insurance

Dental Insurance

401(k) with employer match

Paid Time Off

Employee assistance program

employee discount

Life insurance

Vision Insurance

Flexible Schedule

Referral program

Job Description

This opportunity is within a reputable hotel renowned for its commitment to creating a respectful and progressive work environment that values the contributions and diversity of its team members. The establishment prides itself on providing exceptional hospitality services and ensuring guests receive a memorable and comfortable stay that aligns with Gulf Coast standards, brand policies, and procedures. With a dedicated team of hotel ambassadors working collaboratively, the hotel fosters a culture of professionalism, integrity, and service excellence, attracting guests who appreciate both quality and attentive care.

As a part-time Guest Services Representative, working two days a week... Show More

Job Requirements

One year hospitality experience preferred
Work authorization required
Flexible schedule required including evenings, weekends and holidays
Ability to stand, walk, sit, use hands to handle objects, reach, climb stairs, balance, stoop, kneel, crouch, talk, hear, taste and smell
Ability to lift and move objects up to 50 lbs
Ability to perform repetitive motions and handle exposure to cleaning chemicals and adverse weather
Must maintain professional appearance according to dress code
Ability to respond to emergency situations promptly

Job Qualifications

High school diploma or equivalent
Previous hospitality or customer service experience preferred
Ability to communicate clearly and effectively
Strong interpersonal and professional skills
Basic computer proficiency
Ability to handle transactions accurately and responsibly
Demonstrated dependability and reliability
Flexibility to work varied shifts including weekends and holidays

Job Duties

Organize, confirm, process and conduct all guest check-ins/check-outs, room reservations, requests, changes and cancellations in a friendly and responsive manner
Secure payment, verify billing, verify customers' credit and establish how the customer will pay for the accommodation
Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business
Keep current on hotel policies concerning room/sign rates, group and other discounts and special offerings
Maintain proficiency in all location computer and software systems
Issue room keys, identify and explain room features to guests
Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest
Run reports of room availability/inventory management and guest accounts and post payments to guest folios
Perform bookkeeping activities including running reports and posting payments to guest folios
Respond to guest comments or complaints, referring customers to GM as necessary
Contact housekeeping or maintenance staff when guests report problems
Know the property's emergency procedures and respond to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner
Assist other associates in completing their respective duties, as necessary, to achieve guest ready rooms, public areas and outstanding customer service
Clean and maintain lobby area, entrance doors, sidewalks, and emergency exit
Work in laundry room area loading and unloading washers and dryers and folding linens
Wear appropriate attire per the dress code
Notify GM or Maintenance Support of any needed repairs
May serve as Manager-on-Duty in GM and AGM absence
May be asked to stay on site in the event of a catastrophe
Other duties as assigned

Job Location

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