Hotel GM - Lead Teams, Elevate Guest Experience

Everett, WA, USA|Onsite

Job Overview

Compensation

Salary

Range $68,300.00 - $108,500.00

Benefits

competitive salary

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

performance bonuses

Job Description

A leading hotel management company renowned for its commitment to excellence in guest services and hospitality is actively seeking a skilled General Manager for its Homewood Suites property located in Lynnwood, WA. This company operates several hotels across various locations, earning a reputation for delivering high-quality accommodations paired with exceptional service. Their portfolio focuses on strategic growth and operational efficiency while maintaining an inviting atmosphere for guests and employees alike. The Homewood Suites in Lynnwood is a distinguished part of their collection, offering extended-stay accommodations with spacious suites and numerous amenities designed to foster comfort and convenience for business and leisure travelers.

The General Manager role at Homewood Suites Lynnwood is a critical leadership position that demands a professional with substantial experience and a passion for hospitality. This full-time position commands a leader proficient in both operational oversight and team development. The role primarily revolves around steering the hotel towards peak performance by enforcing high standards in customer service, staff mentorship, and operational management. A successful candidate will be instrumental in shaping memorable guest experiences through attentive service delivery and proactive problem-solving.

In this leadership capacity, the General Manager will mentor and guide a diverse team, ensuring each member delivers exceptional service. Maintaining elevated service standards is paramount, alongside ensuring smooth day-to-day hotel operations are executed efficiently. The role also includes addressing any guest feedback or concerns promptly and effectively to uphold the company’s reputation. The candidate will work closely with various departments, including front desk, housekeeping, maintenance, and food service, to synchronize efforts towards common goals. A competitive salary and benefits package accompany this opportunity, reflecting the company’s investment in attracting top-tier talent dedicated to hospitality excellence.

Job Requirements

At least 5 years of progressive experience in the hotel industry
Strong leadership skills with experience in team mentoring
Ability to maintain high standards of service
Effective communication skills
Experience in operational management
Problem-solving aptitude
Willingness to work flexible hours including weekends and holidays

Job Qualifications

Minimum of 5 years of progressive experience in the hotel industry
Strong leadership and team management skills
Proven ability to maintain high service standards
Excellent communication and interpersonal skills
Experience in managing hotel operations and guest relations
Ability to handle guest concerns diplomatically and efficiently

Job Duties

Mentor and lead hotel staff to ensure exceptional service delivery
Maintain high service standards across all hotel operations
Address and resolve guest concerns promptly and efficiently
Oversee daily hotel operations including front desk, housekeeping, and maintenance
Develop and implement strategies to enhance guest satisfaction and hotel performance
Coordinate with various departments to ensure smooth operation
Manage budgets and financial performance to meet company objectives