Hotel General Manager - Select Service

Fayetteville, NC, USA|

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

competitive salary

performance-based incentives

Professional development opportunities

Career growth prospects

Positive and inclusive work environment

Comprehensive health benefits

Hotel accommodation discounts

Job Description

Our company is an established operator in the hospitality industry, managing a Dual Brand property combining Comfort and Quality Inn under the Choice Hotels umbrella. Renowned for delivering superior guest experiences and maintaining high operational standards, we specialize in select service hotels that cater to a diverse clientele. As part of a reputable hotel group, we focus on providing exceptional accommodations, value-driven services, and memorable stays for our guests. Our portfolio emphasizes convenience, comfort, and consistent quality, which has positioned us as a trusted name among travelers and business professionals alike.

We are currently seeking an experienced and dynamic Hotel General Manager for our select service Dual Brand property. This role is pivotal in overseeing all aspects of hotel operations to ensure an exceptional guest experience, maintain high service standards, and achieve strategic business objectives. The General Manager will lead and manage the hotel's day-to-day functions, orchestrating efforts across all departments to foster a seamless, guest-focused environment. This position demands strong leadership skills, a strategic mindset, and a hands-on approach to operational excellence. The successful candidate will be responsible for developing and implementing operational strategies aimed at maximizing revenue, profitability, and guest satisfaction. Core responsibilities include managing budgets, controlling expenditures, recruiting and training staff, and ensuring compliance with health and safety regulations as well as all legal standards. The General Manager will also oversee the enforcement of hotel policies and procedures, conduct regular inspections to uphold service quality, and build strong relationships with guests, suppliers, and hospitality stakeholders. This career opportunity presents an environment rich with professional development prospects, where a collaborative and inclusive culture is prized. Candidates with proven expertise in select service hotels and a passion for hospitality management will find this role rewarding and impactful.

Job Requirements

Bachelor’s degree in Hospitality Management Business Administration or related field preferred
Proven experience as a General Manager in a hospitality environment preferably in select service hotels
Strong leadership and team management skills
Excellent communication abilities
Knowledge of hotel management systems and procedures
Strong analytical and problem-solving skills
Ability to prioritize tasks and meet deadlines
Familiarity with Choice Hotels brand is a plus

Job Qualifications

Proven experience as a General Manager in a hospitality environment preferably in select service hotels
Choice Hotels brand experience is a plus
Strong leadership skills with the ability to motivate and develop a team
Excellent communication and interpersonal skills
In-depth knowledge of hotel management systems and procedures
Strong analytical and problem-solving abilities
Ability to manage and prioritize tasks effectively to meet deadlines
Bachelor’s degree in Hospitality Management Business Administration or a related field is preferred

Job Duties

Lead and manage the day-to-day operations of the hotel ensuring smooth workflow across all departments
Foster a guest-focused environment where excellent customer service is a priority
Develop and implement operational strategies to maximize revenue profitability and guest satisfaction
Manage budgets and financial plans control expenditures and ensure cost-effective operations
Recruit train and supervise staff fostering a culture of teamwork and continuous improvement
Ensure compliance with health and safety regulations and all other relevant legal standards
Implement and maintain hotel policies and procedures to achieve operational and financial goals
Liaise and communicate effectively with department heads and staff to meet the hotel’s objectives
Conduct regular inspections of the property and services provided to ensure standards are being met
Build and maintain strong relationships with guests suppliers and other stakeholders in the hospitality sector