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Hotel General Manager @ Residence Inn Uptown Charlotte
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Quality healthcare
Paid holidays
Paid Time Off
Bonus opportunities
IRA eligibility
Job Description
Residence Inn Uptown Charlotte is a premier all-suite extended-stay hotel located in the vibrant heart of Charlotte’s premier shopping and business district. As part of the Marriott International brand, Residence Inn Uptown Charlotte provides guests with spacious and comfortable suites, designed to offer the conveniences of home with the luxury of a trusted hotel brand. This property caters specifically to extended-stay travelers, including business professionals, relocating families, and leisure guests seeking a blend of home-like amenities and high-quality hospitality services. With an inviting atmosphere, the hotel is strategically positioned just steps away from major attractions such as the Bank of... Show More
Job Requirements
- 3-5+ years of General Manager experience within Marriott or another major hotel brand
- Proven track record delivering strong financial results and outstanding guest satisfaction scores
- Ability to lead motivate and develop teams across all hotel departments
- Strong operational knowledge of suite-style hotels housekeeping operations and long-term guest needs
- Skilled in revenue management budgeting labor planning and financial analysis
- Excellent communication relationship-building and problem-solving skills
- Proficiency with MS Office and Marriott systems such as MARSHA Opera/CI Micros and applicable reporting tools
- A hands-on visible leadership style approachable supportive and dedicated to high service standards
- Hospitality degree is a plus
- A strong background in Food & Beverage is required
Job Qualifications
- 3-5+ years of General Manager experience within Marriott or another major hotel brand
- Proven track record delivering strong financial results and outstanding guest satisfaction scores
- Ability to lead motivate and develop teams across all hotel departments
- Strong operational knowledge of suite-style hotels housekeeping operations and long-term guest needs
- Skilled in revenue management budgeting labor planning and financial analysis
- Excellent communication relationship-building and problem-solving skills
- Proficiency with MS Office and Marriott systems such as MARSHA Opera/CI Micros and applicable reporting tools
- A hands-on visible leadership style approachable supportive and dedicated to high service standards
- Hospitality degree is a plus
- A strong background in Food & Beverage is required as this hotel has a growing F&B program
Job Duties
- Lead day-to-day operations of the Residence Inn Uptown Charlotte ensuring alignment with Marriott brand standards and company operating procedures
- Drive performance across guest satisfaction occupancy extended-stay business mix revenue management and GOP targets
- Oversee department leaders and ensure all associates receive proper training coaching and developmental support
- Hire develop and retain high-quality team members while maintaining a positive and collaborative workplace
- Produce and analyze financial and operational reports working closely with Corporate teams to ensure accuracy and accountability
- Partner with the Sales team to grow corporate long-term stay group and relocation business within the Charlotte market
- Actively engage in outside sales calls and maintain strong relationships with nearby businesses hospitals retail partners and local organizations
- Conduct regular property inspections to uphold top-tier cleanliness maintenance and safety standards
- Manage budgets forecasts labor controls purchasing inventory and expenses with disciplined financial oversight
- Maintain compliance with Marriott brand requirements local regulations and employment laws
- Lead a strong service culture through daily communication recognition and consistent follow-through
- Serve as Manager on Duty when required and step into operational tasks to support the team when needed
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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