Hotel General Manager @ Residence Inn Uptown Charlotte

Residence Inn Uptown Charlotte is a premier all-suite extended-stay hotel located in the vibrant heart of Charlotte’s premier shopping and business district. As part of the Marriott International brand, Residence Inn Uptown Charlotte provides guests with spacious and comfortable suites, designed to offer the conveniences of home with the luxury of a trusted hotel brand. This property caters specifically to extended-stay travelers, including business professionals, relocating families, and leisure guests seeking a blend of home-like amenities and high-quality hospitality services. With an inviting atmosphere, the hotel is strategically positioned just steps away from major attractions such as the Bank of America Stadium, making it a preferred choice for those visiting Charlotte for both business and leisure purposes.

The General Manager role at Residence Inn Uptown Charlotte is a full-time leadership position reporting directly to the Regional Director of Operations. This role demands a skilled and experienced hospitality professional who can effectively balance operational oversight, financial management, team development, and guest satisfaction. The General Manager will lead all facets of the hotel’s operation, ensuring the highest standards of service delivery, brand compliance, and profitability are consistently met. This includes driving the hotel’s performance across several key areas such as guest satisfaction ratings, occupancy rates, revenue management, and gross operating profit (GOP). The ideal candidate will bring a business-oriented mindset with a passion for building lasting guest relationships and fostering a positive, high-performing team culture.

In this role, you will oversee department leaders and be hands-on in hiring, coaching, and retaining talented team members to maintain a collaborative and supportive workplace. A key part of the responsibilities involves producing and analyzing detailed financial and operational reports while collaborating with corporate teams to maintain accuracy and accountability. You will also play an active role in sales efforts, partnering with the Sales team to expand the hotel’s corporate, long-term stay, group, and relocation business within the Charlotte market. This will involve making outside sales calls and nurturing relationships with local businesses, hospitals, retailers, and community organizations.

Maintaining the property to the highest standards is essential, including regular inspections to ensure cleanliness, maintenance, and safety meet Marriott’s stringent extended-stay requirements. The General Manager will be responsible for managing budgets, labor controls, purchasing, inventory, and expenses with disciplined financial oversight. Compliance with Marriott brand standards, local regulations, and employment laws is mandatory. Leadership in fostering a strong service culture through daily communication, recognition, and follow-through is crucial for success. The General Manager will also serve as the Manager on Duty when needed, stepping into operational tasks to support the team.

Residence Inn Uptown Charlotte offers a work environment that values diversity, equal opportunity, and employee well-being. Perks and benefits include quality healthcare options, paid holidays, generous paid time off (PTO), exciting bonus opportunities for high performers, and IRA eligibility for future financial security. This position is ideal for those seeking a challenging yet rewarding leadership role in a dynamic hospitality setting with potential for professional growth.