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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,300.00 - $84,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
performance bonuses
Employee wellness programs
Job Description
Warrenton Oil Company is a distinguished organization renowned for its commitment to excellence and service. As a leader in the hospitality industry, the company operates with a strong brand identity centered around quality guest experiences and operational excellence. The company promotes a work culture that values integrity, teamwork, and professional growth, making it an ideal employer for ambitious professionals dedicated to advancing within the hospitality sector. Warrenton Oil Company takes pride in its portfolio of hotels and resorts that provide superior services and amenities, ensuring memorable stays for every guest. The company continuously strives for sustainability and innovation in its... Show More
Job Requirements
- Bachelor's degree in Business, Hospitality or equivalent
- 5-10 years' experience in hotel management
- Master’s degree preferred
- Strong leadership capabilities
- Financial management skills
- Excellent communication skills
- Ability to handle guest complaints and lead service recovery
- Knowledge of legal compliance including Occupational Health & Safety Act
- Ability to develop and lead teams
- Strategic planning and business acumen
- Experience preparing budgets and financial reports
Job Qualifications
- Bachelor's degree in Business, Hospitality or equivalent
- Master’s degree in Business, Hospitality or equivalent preferred
- 5-10 years' experience with a Bachelor’s degree
- 3-5 years' experience with a Master’s degree
- Proven leadership skills
- Strong financial management knowledge
- Excellent communication proficiency
- Demonstrated customer/client focus
- Ethical conduct and integrity
- Ability to manage performance
- Learning orientation and adaptability
Job Duties
- Remain current with the operations manual, personnel manual, bulletins, memos, emails, etc.
- Ensure full compliance to hotel operating controls, SOPs, policies, procedures and service standards
- Maintain a hotel inspection grade of at least 85% on the image evaluation
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
- Understand P&L statements and react with impactful strategies
- Maximize room yield and hotel resort revenue through innovative sales practices and yield management programs
- Prepare monthly financial reporting for owners and stakeholders
- Draw up plans and budgets for owners
- Act as a final decision maker in hiring key staff
- Provide effective leadership to hotel team members
- Lead in all aspects of business planning
- Lead all key property issues including capital projects, customer service and refurbishment
- Handle complaints and oversee service recovery procedures
- Provide training and guidance to hotel associates in merchandising, customer service, safety and security, equipment operation, cash control, and inventory control
- Perform assigned tasks from the Operations Director
- Oversee daily operations functions of the hotel
- Prepare, present and achieve the hotel's annual operating budget, marketing and sales plan and capital budget
- Ensure monthly financial outlooks for Rooms, Food & Beverage, Admin & General are accurate and on target
- Procure operating supplies and equipment and contract third-party vendors
- Manage all departments and work closely with department heads
- Take ownership of all guest complaints
- Ensure compliance with legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
- Hold regular briefings and meetings with all department heads
- Deliver hotel budget goals and set strategic goals
- Manage and develop the hotel executive team for career progression
- Respond to audits to ensure continual improvement
- Safeguard the quality of operations via internal and external audits
- Perform other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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