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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
competitive salary
performance-based bonus
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) with Company Match
Job Description
Hilton Garden Inn Buffalo Downtown is a premier hotel located in the heart of Buffalo, committed to providing exceptional guest experiences and fostering a positive work environment for its team members. This esteemed hotel is part of the Hilton brand, known globally for its dedication to quality, comfort, and customer satisfaction. Hilton Garden Inn Buffalo Downtown blends modern amenities with warm hospitality to create an inviting and memorable stay for all guests. The establishment has built a reputation for operational excellence, superior guest services, and a strong community presence in the downtown Buffalo area, making it a preferred destination for... Show More
Job Requirements
- Must have prior hotel leadership experience (AGM or GM preferred)
- Strong communication skills
- Ability to manage a diverse team
- Experience in financial management
- Knowledge of hotel operations
- Commitment to customer service excellence
- Ability to work in a fast-paced environment
Job Qualifications
- 5+ years of hotel leadership experience (AGM or GM preferred)
- Experience with Hilton brand preferred
- Proven track record of driving revenue and guest satisfaction scores
- Strong leadership, communication, and decision making skills
- Financial acumen including budgeting, forecasting, and P&L management
Job Duties
- Lead and oversee all hotel operations including Front Desk, Housekeeping, F&B, Sales, and Maintenance
- Drive revenue growth, profitability, and expense control to meet or exceed financial goals
- Deliver exceptional guest experiences aligned with brand standards
- Recruit, train, coach, and develop a high-performing team
- Foster a culture of accountability, service excellence, and continuous improvement
- Maintain compliance with brand, safety, and regulatory standards
- Analyze performance metrics and implement initiatives for improvement
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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