Hotel General Manager - Birmingham, AL Area

Hoover, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $58,100.00 - $92,300.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

quarterly bonuses

Vacation Time

Career advancement opportunities

Comprehensive health benefits

Job Description

RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. With a steadfast commitment to excellence, RAM Hotels has established itself as a leader in the hospitality industry of corporate America. Serving some of the most well-known midscale hotel brands across key markets in Alabama and Georgia, the company continuously strives to meet and exceed guest demands by delivering exceptional service in an ever-evolving industry. At RAM Hotels, employees do more than just work for a company—they become part of a close-knit family dedicated to hospitality excellence and professional growth.

The company is currently seeking a General Manager to oversee all aspects of property management. This role is integral to ensuring the hotel operates in line with company policies, established procedures, brand standards, and the company’s mission statement. The General Manager plays a vital role in improving service levels to enhance profitability, focusing on maximizing financial performance, guest satisfaction, and staff development. They will lead all hiring, training, development, and discipline efforts to ensure the team operates efficiently and effectively. Moreover, the General Manager will champion sales efforts to maintain and improve occupancy rates and average daily rates (ADR), while keeping the property running efficiently and cost-effectively. If you are passionate about delivering quality and value while fostering a productive work environment, this role offers exciting career advancement in the thriving hospitality sector.

Job Requirements

Bachelor's degree in hospitality management or similar degree or equivalent experience
experience in hotel operations including laws and regulations
knowledge of federal, state, and municipal requirements
excellent customer service skills
ability to work in fast-paced environment
flexibility to work varied schedules
strong communication skills
physical ability to walk, bend, and stand for long periods
ability to lift up to 25 lbs
ability to delegate and manage team
calm and composed under pressure
proactive and guest-focused attitude
respect for diversity

Job Qualifications

Bachelor's degree in hospitality management or related field or equivalent experience
knowledge of hotel operations including relevant laws and regulations
Certified Hospitality Administrator designation preferred
presentation and facilitation skills preferred
excellent customer service skills
previous hospitality industry experience preferred
hotel management operations experience preferred
knowledge of government relations in hotel operations preferred
ability to work in fast-paced environment
flexible to work varied schedules
ability to delegate and direct team activities
excellent written and oral communication skills
physical ability to walk, bend, and stand for long periods
ability to lift up to 25 lbs
ability to remain composed and calm under pressure
proactive and positive attitude towards guests
embrace and respect diversity

Job Duties

Direct the day-to-day activities of the hotel establishment
supervise direct and indirect reports
perform supervisory responsibilities according to company policies, training programs, and laws
plan, organize and assign work
develop and communicate strategies and goals
train and advise team of policies and procedures
recruit, interview, hire, and conduct performance appraisals
set performance expectations as aligned to company standards
ensure ongoing communication across departments
create an operations environment ensuring guest satisfaction
monitor hotel performance through guest feedback and financial reports
conduct evaluations and investigate complaints to maintain quality standards
develop financial objectives aligned with company mission
prepare financial reports with operational insights
analyze market sales and trends
coordinate activities to increase revenue and market share
implement brand initiatives
identify key success drivers
maintain safety and cleanliness standards
assist with emergency and security procedures
promote safety practices
establish preventive maintenance programs
assist with sales and marketing strategies
provide input to sales strategies
recommend methods to meet yield objectives
build community and public relations
participate in events
perform other necessary tasks to exceed guest satisfaction