Hotel General Manager

Miami Beach, FL, USA|Onsite

Job Overview

Compensation

Type:

Salary

Rate:

Range $61,200.00 - $97,300.00

Job Description

Luxury Rentals Miami Beach (LRMB) is a premier leader in the hospitality industry, renowned for reshaping luxury vacation rentals within the Miami Beach area. Specializing in South Beach condo rentals and expansive Miami mansion rentals, LRMB delivers exceptional accommodation options at accessible price points. The company has a steadfast commitment to surpassing guest expectations by offering exquisite service and attentively learning from guest feedback to continually refine its offerings. This focus on quality and innovation has positioned LRMB as a standout choice among travelers seeking sophisticated and memorable vacation experiences in one of the world’s most vibrant destinations.

The Ge... Show More

Job Requirements

Bachelor's degree in hospitality management, business administration, or related field
Minimum 8-10 years of progressive leadership experience in hotels or luxury vacation rentals
Proven track record of managing multiple departments and cross-functional teams
Strong financial management and budgeting skills
Excellent communication, leadership, and interpersonal skills
Familiarity with property management systems (PMS) and CRM software
Ability to work in a fast-paced, high-demand luxury hospitality environment
Flexibility to adapt to changing operational needs and guest expectations
Commitment to fostering an inclusive and collaborative team culture

Job Qualifications

Strong leadership and management skills
Experience in property management and hospitality industry
Excellent communication and interpersonal skills
Financial management and budgeting skills
Knowledge of luxury market trends and customer preferences
Previous experience in luxury vacation rentals is a plus
Bachelor's Degree in Hospitality Management, Business Administration, or related field (Master's preferred)
Minimum 8-10 years of progressive leadership experience in hotels
Proven success managing cross-functional teams and multiple departments
Strong business acumen with experience in budgeting, financial analysis, and forecasting
Excellent communication, leadership, and problem-solving skills
Experience with PMS, CRM systems, and hospitality software (e.g., TRACK, Akia, Brevo)

Job Duties

Oversee daily operations across all departments including guest relations, housekeeping, property management, maintenance, sales, and reservations
Collaborate with department heads to ensure consistency in performance and alignment with company goals
Establish KPIs and performance metrics for departments, regularly reviewing outcomes and driving improvements
Promote a culture of accountability, teamwork, and service excellence
Serve as a strategic partner to ownership, contributing to business decisions and providing updates on company performance
Monitor operational processes to ensure guest service excellence and operational efficiency
Lead cross-departmental communication and coordination to ensure seamless execution of the guest journey
Identify inefficiencies and implement solutions to optimize workflows
Ensure that all services meet LRMB's brand standards and reflect its commitment to luxury hospitality
Recruit, train, and develop department leaders and high-potential employees
Support HR in enforcing company policies, leading performance evaluations, and resolving employee relations matters
Encourage professional development and maintain high team morale
Foster an inclusive, positive work environment with clear expectations and regular feedback
Work closely with the CFO or finance lead on budgeting, forecasting, and financial performance reviews
Manage departmental budgets and review operational expenses for cost-efficiency
Provide financial insights and strategies to improve profitability and long-term sustainability
Maintain high standards of guest and owner satisfaction by overseeing service delivery, communication, and quality assurance
Act as a point of contact for escalated issues and VIP relations
Ensure that all guest feedback and reviews are monitored and addressed
Drive initiatives to enhance the LRMB brand experience for both guests and owners
Ensure compliance with local laws, regulations, and safety standards
Oversee risk mitigation strategies including property insurance, liability exposure, and operational safety
Maintain accurate and updated documentation across operational departments

Job Location

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