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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career Development
Paid holidays
Job Description
Courtyard by Marriott Niagara Falls USA is a distinguished full-service hotel located in the vibrant and picturesque city of Niagara Falls. Renowned for providing exceptional hospitality services, this establishment caters primarily to travelers seeking comfortable accommodations combined with premium amenities and superior guest experiences. Operating under the globally recognized Marriott brand, the hotel promises a welcoming environment where guests can feel valued and cared for throughout their stay. The Courtyard by Marriott brand is synonymous with quality and convenience, making it a preferred choice for both leisure and business travelers. The hotel’s team is dedicated to upholding high standards of... Show More
Job Requirements
- Strong critical thinking skills
- Aggressive hospitality and guest-first attitude
- Professional and hygienic demeanor
- Reliable transportation
- Warm and welcoming smile
Job Qualifications
- Must have Marriott experience
- Bachelor’s degree or two to four years related management or comparable experience strongly preferred
- At least one year of housekeeping experience preferred
- Familiarity with analyzing profit and loss statements and other financial data
- Ability to understand company concepts, practices, guidelines and procedures related to guest service
- Strong computer knowledge including intranet, property management systems, WORD and EXCEL
- Valid driver’s license and acceptable driving history
Job Duties
- Oversee the facility operations including guest services, housekeeping, maintenance, and food & beverage
- Foster a positive, cooperative work environment between staff and management
- Directly supervise employees in all departments including interviewing, hiring, training, appraising performance, rewarding and disciplining employees
- Identify and resolve problems in a timely manner, develop alternative solutions and make timely decisions using sound judgment
- Coordinate capital projects within budget, on time and with minimal disruption to guests
- Maximize customer service by attaining 80% or better on Franchise Guest Service Scores and promptly respond to guest complaints
- Demonstrate clear and persuasive communication, both oral and written, in positive and negative situations
- Exhibit teamwork by upholding organizational values, treating people with respect and promoting a harassment-free environment
- Achieve minimum scoring standards on brand quality assurance inspections, inspect rooms and public areas daily for cleanliness and maintenance
- Take initiative by meeting challenges resourcefully, delegating work, setting expectations and monitoring delegated activities
- Manage employee relations effectively, ensure timely completion of orientation, training and performance reviews
- Ensure compliance with state and federal labor postings and internal audit systems
- Lead sales efforts to achieve occupancy, rate and RevPAR targets as outlined in property budget, accurately forecast occupancy changes based on market conditions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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