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Holiday Inn Cedar Bluff Knoxville logo

Hotel General Manager

Knoxville, TN, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development

Job Description

Our company has been meticulously built one person at a time, embracing the philosophy that our team members are fundamental to our sustained success. We believe that the cornerstone of superior results begins with hiring and training good people and continues by supporting and retaining them. We pride ourselves on constructing cohesive teams that inspire collaboration and promote multiple opportunities for growth, professional development, and leadership. As we continue to expand and uphold our reputation within the hospitality industry, we remain committed to nurturing a workplace culture that values integrity, passion, and excellence.

We are currently seeking a dedicated an... Show More

Job Requirements

  • Ability to handle multiple concurrent working assignments and deadlines
  • Hard working and very organized
  • Effective communication skills including the ability to interface effectively with others
  • Ability to learn quickly
  • Self-motivated and self-managed
  • Sense of humor and ability to function effectively in a small professional office
  • Fluency in Microsoft Excel, Word, Outlook
  • Flexibility to travel locally and or nationally, potentially including overnight stays
  • Have a valid driver’s license and dependable transportation available
  • Ability to communicate effectively by writing, telephone and personal meetings
  • Must be organized, honest, and work well with others
  • Outgoing personality
  • Good cash handling skills, able to make change, and basic computer skills

Job Qualifications

  • Degree from a four-year college or university or extensive applicable experience
  • Minimum of 3 years experience as a full-service property General Manager or extensive applicable experience
  • Experience in all daily hotel operations including sales and marketing, financial management, rooms, housekeeping and maintenance
  • Ability to handle multiple concurrent assignments and deadlines
  • Effective communication skills including interfacing with others
  • Ability to learn quickly and self-manage
  • Flexibility to travel locally and nationally including overnight stays
  • Valid driver’s license and dependable transportation
  • Organized, honest, outgoing personality
  • Good cash handling skills and basic computer skills including Microsoft Excel, Word and Outlook

Job Duties

  • Direct the development and execution of strategic sales, marketing and revenue management initiatives
  • Participate in daily and weekly revenue strategy meetings
  • Manage costs to achieve gross operating profit goals using checkbooks and financial resources
  • Produce accurate and timely revenue and GOP projections and detailed forecasts
  • Evaluate monthly financial statements and complete variance reports analyzing revenues and expenses
  • Maintain proper internal controls environment
  • Develop annual business plans including operating budget, sales and marketing plan and capital plan
  • Oversee high volume food and beverage operations ensuring superior service and brand compliance
  • Work with tenants to meet contractual obligations and maximize profitability
  • Interact regularly with guests and team members to drive satisfaction and engagement scores
  • Ensure property preventive maintenance and deep cleaning programs are executed and conduct regular property inspections
  • Interview, hire, supervise, train and counsel department managers for effective operations
  • Conduct visual inspections of the property and guestrooms to ensure maintenance and cleanliness
  • Operate the property to pass brand quality assurance and regulatory inspections
  • Manage human resources functions including recruiting, coaching, discipline and team member relations
  • Comply with all life safety policies and labor laws including OSHA, EEOC and Wage and Hour
  • Ensure company and brand required training is executed effectively
  • Operate property in an energy-efficient manner
  • Conduct daily standups, weekly staff meetings, bi-weekly manager one-on-ones, monthly GM roundtables and luncheons
  • Maintain effective communication with guests, team members and community
  • Adhere to company policies regarding service standards, personal appearance, grooming, attendance and safety
  • Perform other duties as assigned to responsibly operate the hotel

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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