Hotel General Manager

Memphis, TN, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,300.00 - $95,800.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(K) Plan with Match

competitive daily rate

Covered travel expenses

Paid room and board

Job Description

American Cruise Lines is the largest USA flagged cruise line operating exclusively within the United States. Known for offering unique small ship experiences, their fleet includes vessels with no more than 200 passengers, providing an intimate and personalized cruise journey along picturesque American waterways. As a company, American Cruise Lines prides itself on its core values: Optimism, Commitment, Patriotism, and Merit, which deeply influence the culture, service quality, and people-oriented approach of the company. Committed to sharing America’s story on the finest American ships, they maintain exceptional standards in hospitality, safety, and guest satisfaction. With new vessels being added to... Show More

Job Requirements

3+ years of hotel or food and beverage management experience
Bachelor’s degree in business or hospitality management is preferred
Proficiency in Microsoft Office Suite applications
Willing to live and work aboard the ship
Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing
Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing
Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
Transportation Worker Identification Credential (TWIC)
Ability to perform the essential functions of the job with or without accommodation

Job Qualifications

3+ years of hotel or food and beverage management experience
Bachelor’s degree in business or hospitality management is preferred
Proficiency in Microsoft Office Suite applications
Willing to live and work aboard the ship
Optimism and a hardworking drive to succeed
Cruise industry experience not required
Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing
Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing
Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
Transportation Worker Identification Credential (TWIC)
Ability to perform the essential functions of the job with or without accommodation

Job Duties

Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator
Hold officers and crew accountable to American Cruise Lines’ standards
Comply with American Cruise Lines’ Operations Manual, service standards, and procedures
Responsible for assessing the management team and providing immediate corrective feedback
Anticipate the needs of guests and crew
Respond quickly to guest requests and ensure follow-up
Identify and resolve problems immediately and request home office support as needed
Ability to speak and present in front of all guests in person using a microphone
Management presence during meals services, cocktail hour, and onboard events
Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery
Ensure Chefs are following approved menus and recipes
Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline
Lead and direct ship officers in achieving weekly sales goals
Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
Manage shipboard business transactions, accounting, timecards, and home office reporting
Responsible for managing all hotel and food inventories
Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely
Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed
Create positive crew experiences
Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries
Perform bartending duties as needed with other management personnel
Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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