Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $95,300.00
Work Schedule
Flexible
Benefits
competitive daily rate
Health Insurance
Dental Insurance
Vision Insurance
401(k) with match
Covered travel expenses
Covered room and board
Uniforms Provided
training provided
Continuous growth opportunities
Job Description
American Cruise Lines is the largest USA flagged cruise line operating exclusively within the United States. Known for its unique small ship experience, the company maintains a fleet of vessels that each accommodate no more than 200 passengers. With a commitment to showcasing the beauty and culture of America through its cruises, American Cruise Lines focuses on providing personalized service and a memorable journey for its guests. The company is growing, with newly constructed vessels joining its fleet, which presents an exciting opportunity for professionals to become part of its shipboard management team for the upcoming 2026 season. This role offers the chance to work aboard some of the finest American ships, contributing directly to our mission of sharing America's story through exceptional hospitality and service.
The Hotel General Manager role is a pivotal leadership position aboard the ship, responsible for overseeing the entire hotel department and ensuring an outstanding guest experience. This individual serves as the senior hotel officer on board, managing daily operations related to hospitality, customer service, food service, and housekeeping. The Hotel General Manager leads a diverse team including the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef, and Guest Service Coordinator. This role requires a strong leader who can enforce company standards, assess management performance, and foster a positive environment for both guests and crew.
In this position, the Hotel General Manager must ensure compliance with American Cruise Lines' operations manual, service standards, and procedures while driving service excellence and superior guest satisfaction. The role demands a hands-on approach in problem-solving, guest interaction, and maintaining high levels of cleanliness and operational efficiency. Effective communication skills are crucial as the Hotel General Manager often addresses guests directly during events and meal services, representing the company with professionalism and grace.
Working aboard a cruise ship entails unique challenges including adapting to shipboard life and motion, maintaining safety standards, and managing complex operational logistics. The Hotel General Manager must be physically capable of handling the demands of the ship environment and flexible to work extended hours for several weeks at a time. This full-time exempt position offers a competitive daily rate and a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company match, and covered travel and living expenses such as room, board, uniforms, and training.
American Cruise Lines embraces core values of optimism, commitment, patriotism, and merit which shape the culture and service delivered by its team members. Those joining the shipboard management team will play an essential role in continuing the company’s tradition of excellent service and memorable guest experiences while enjoying continuous growth opportunities within the organization.
The Hotel General Manager role is a pivotal leadership position aboard the ship, responsible for overseeing the entire hotel department and ensuring an outstanding guest experience. This individual serves as the senior hotel officer on board, managing daily operations related to hospitality, customer service, food service, and housekeeping. The Hotel General Manager leads a diverse team including the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef, and Guest Service Coordinator. This role requires a strong leader who can enforce company standards, assess management performance, and foster a positive environment for both guests and crew.
In this position, the Hotel General Manager must ensure compliance with American Cruise Lines' operations manual, service standards, and procedures while driving service excellence and superior guest satisfaction. The role demands a hands-on approach in problem-solving, guest interaction, and maintaining high levels of cleanliness and operational efficiency. Effective communication skills are crucial as the Hotel General Manager often addresses guests directly during events and meal services, representing the company with professionalism and grace.
Working aboard a cruise ship entails unique challenges including adapting to shipboard life and motion, maintaining safety standards, and managing complex operational logistics. The Hotel General Manager must be physically capable of handling the demands of the ship environment and flexible to work extended hours for several weeks at a time. This full-time exempt position offers a competitive daily rate and a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company match, and covered travel and living expenses such as room, board, uniforms, and training.
American Cruise Lines embraces core values of optimism, commitment, patriotism, and merit which shape the culture and service delivered by its team members. Those joining the shipboard management team will play an essential role in continuing the company’s tradition of excellent service and memorable guest experiences while enjoying continuous growth opportunities within the organization.
Job Requirements
- 3+ years of hotel or food and beverage management experience
- Bachelor's degree in business or hospitality management is preferred
- Proficiency in Microsoft Office Suite applications
- Willing to live and work aboard the ship
- Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing
- Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing including testing for marijuana and other controlled substances
- Ability to perform the essential functions of the job with or without accommodation
- Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- Transportation Worker Identification Credential (TWIC)
Job Qualifications
- 3+ years of hotel or food and beverage management experience
- Bachelor's degree in business or hospitality management is preferred
- Proficiency in Microsoft Office Suite applications
- Willing to live and work aboard the ship
- Optimism and a hardworking drive to succeed
- Cruise industry experience not required
- Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing
- Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing including testing for marijuana and other controlled substances
- Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- Transportation Worker Identification Credential (TWIC)
- Ability to perform the essential functions of the job with or without accommodation
Job Duties
- Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator
- Hold officers and crew accountable to American Cruise Lines' standards
- Comply with American Cruise Lines' Operations Manual, service standards, and procedures
- Responsible for assessing the management team and providing immediate corrective feedback
- Anticipate the needs of guests and crew
- Respond quickly to guest requests and ensure follow-up
- Identify and resolve problems immediately and request home office support as needed
- Ability to speak and present in front of all guests in person using a microphone
- Management presence during meals services, cocktail hour, and onboard events
- Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery
- Ensure Chefs are following approved menus and recipes
- Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline
- Lead and direct ship officers in achieving weekly sales goals
- Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- Manage shipboard business transactions, accounting, timecards, and home office reporting
- Responsible for managing all hotel and food inventories
- Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely
- Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed
- Create positive crew experiences
- Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries
- Perform bartending duties as needed with other management personnel
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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