Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,600.00 - $93,100.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive daily rate
Health Insurance
Dental Insurance
Vision Insurance
401(k) with match
Travel covered
room and board covered
Uniforms covered
training provided
Job Description
American Cruise Lines is the largest USA-flagged cruise line in the United States, specializing in intimate, small-ship cruising experiences. Operating solely within U.S. waters, the company boasts a fleet of vessels with a capacity of no more than 200 passengers each, ensuring personalized service and exclusive itineraries. Known for its commitment to excellence and a strong sense of patriotism, American Cruise Lines offers guests the opportunity to explore scenic and culturally rich regions across America while onboard some of the finest ships in the nation. The company’s core values of optimism, commitment, patriotism, and merit guide every aspect of its operation, fostering a workplace culture that emphasizes service, teamwork, and the sharing of America’s story through unique travel experiences.
The Hotel General Manager role aboard American Cruise Lines’ ships is a pivotal leadership position responsible for creating and managing exceptional guest experiences through efficient hotel operations. As the senior hotel officer onboard, the Hotel General Manager oversees every aspect of guest hospitality including customer service, housekeeping, food service, and onboard entertainment. This role demands someone who can supervise a diverse team of restaurant staff, housekeeping personnel, cruise and excursions directors, chefs, and guest service coordinators, ensuring that all company procedures and world-class service standards are consistently upheld.
Serving as the primary representative of American Cruise Lines to guests, the Hotel General Manager plays a critical role in achieving service excellence and superior guest satisfaction. This includes enforcing company policies, maintaining high standards for cleanliness and food quality, providing leadership to the management team, and addressing any issues swiftly to preserve a positive guest atmosphere. The position also involves active involvement during meals, events, and guest interactions, requiring a hands-on approach in maintaining smooth day-to-day hotel operations.
Candidates for this role will find a dynamic work environment at sea where adaptability and dedication are essential. The Hotel General Manager must be prepared for physically demanding work, including long hours and the unique challenges of operating aboard a moving vessel. This full-time, exempt position requires living aboard the ship for extended periods during the cruise seasons, managing the hotel department, and ensuring all crew members deliver outstanding service. Additionally, the role calls for an ability to comply with maritime regulations and pass mandatory drug screenings, as well as holding specific credentials such as the Transportation Worker Identification Credential (TWIC).
This role offers a competitive daily rate combined with comprehensive benefits including health, dental, and vision insurance, as well as a 401(k) plan with company match. American Cruise Lines also provides travel, room and board, uniforms, and training for all onboard staff. With numerous newly constructed vessels joining the fleet, the company presents a unique career opportunity to join a thriving team dedicated to delivering memorable American travel experiences on the water.
The Hotel General Manager role aboard American Cruise Lines’ ships is a pivotal leadership position responsible for creating and managing exceptional guest experiences through efficient hotel operations. As the senior hotel officer onboard, the Hotel General Manager oversees every aspect of guest hospitality including customer service, housekeeping, food service, and onboard entertainment. This role demands someone who can supervise a diverse team of restaurant staff, housekeeping personnel, cruise and excursions directors, chefs, and guest service coordinators, ensuring that all company procedures and world-class service standards are consistently upheld.
Serving as the primary representative of American Cruise Lines to guests, the Hotel General Manager plays a critical role in achieving service excellence and superior guest satisfaction. This includes enforcing company policies, maintaining high standards for cleanliness and food quality, providing leadership to the management team, and addressing any issues swiftly to preserve a positive guest atmosphere. The position also involves active involvement during meals, events, and guest interactions, requiring a hands-on approach in maintaining smooth day-to-day hotel operations.
Candidates for this role will find a dynamic work environment at sea where adaptability and dedication are essential. The Hotel General Manager must be prepared for physically demanding work, including long hours and the unique challenges of operating aboard a moving vessel. This full-time, exempt position requires living aboard the ship for extended periods during the cruise seasons, managing the hotel department, and ensuring all crew members deliver outstanding service. Additionally, the role calls for an ability to comply with maritime regulations and pass mandatory drug screenings, as well as holding specific credentials such as the Transportation Worker Identification Credential (TWIC).
This role offers a competitive daily rate combined with comprehensive benefits including health, dental, and vision insurance, as well as a 401(k) plan with company match. American Cruise Lines also provides travel, room and board, uniforms, and training for all onboard staff. With numerous newly constructed vessels joining the fleet, the company presents a unique career opportunity to join a thriving team dedicated to delivering memorable American travel experiences on the water.
Job Requirements
- Bachelor’s degree in business or hospitality management preferred
- Minimum 3 years hotel or food and beverage management experience
- Proficiency in Microsoft Office Suite applications
- Valid Transportation Worker Identification Credential (TWIC)
- Ability to live and work aboard a ship for extended periods
- Ability to meet moderate physical demands including lifting, bending, climbing, walking, and standing
- Ability to pass US Coast Guard regulated drug testing including marijuana and other substances
- Availability to work long shifts with flexible scheduling for six to eight weeks at a time
- Strong leadership and communication skills
- Ability to speak publicly using a microphone
- Willingness to perform bartending duties as needed
- Ability to work seven days per week during deployments
- Management experience supervising hotel and restaurant staff
Job Qualifications
- 3+ years of hotel or food and beverage management experience
- Bachelor’s degree in business or hospitality management is preferred
- Proficiency in Microsoft Office Suite applications
- Willing to live and work aboard the ship
- Optimism and a hardworking drive to succeed
- Cruise industry experience not required
- Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing
- Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing
- Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- Transportation Worker Identification Credential (TWIC)
- Ability to perform the essential functions of the job with or without accommodation
Job Duties
- Supervise the assistant hotel manager, housekeeping manager, restaurant manager, cruise director, excursions director, executive chef, guest service coordinator
- Hold officers and crew accountable to American Cruise Lines’ standards
- Comply with American Cruise Lines’ operations manual, service standards, and procedures
- Responsible for assessing the management team and providing immediate corrective feedback
- Anticipate the needs of guests and crew
- Respond quickly to guest requests and ensure follow-up
- Identify and resolve problems immediately and request home office support as needed
- Ability to speak and present in front of all guests in person using a microphone
- Management presence during meals services, cocktail hour, and onboard events
- Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery
- Ensure chefs are following approved menus and recipes
- Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline
- Lead and direct ship officers in achieving weekly sales goals
- Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- Manage shipboard business transactions, accounting, timecards, and home office reporting
- Responsible for managing all hotel and food inventories
- Work with the executive chef to ensure food and hotel supplies are ordered and received timely
- Complete daily ship inspection with mate and assistant hotel manager to generate daily work list and follow up to ensure tasks are completed
- Create positive crew experiences
- Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries
- Perform bartending duties as needed with other management personnel
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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